Top Remote Customer Success Jobs in Richmond, VA
The Implementation SOW & Proposals Specialist at UJET will develop and manage comprehensive SOW documents and pricing proposals, ensuring they meet company and client requirements. Responsibilities include coordinating with various teams, conducting risk assessments, facilitating reviews, maintaining standard documentation, and managing proposal requests efficiently.
The Customer Success Specialist will manage customer accounts, drive strategies to enhance customer satisfaction, retention, and value through BizzyCar’s solutions. Responsibilities include onboarding, conducting account reviews, gathering feedback, and collaborating with sales and technical teams to improve processes and address customer needs.
The Senior Director, Client Strategy & Delivery will lead the delivery of complex consumer-facing projects, manage multiple accounts, and build strong relationships with client stakeholders. Responsibilities include project oversight, team leadership, product strategy, and driving business development initiatives while focusing on client satisfaction and internal team empowerment.
The Customer Support Engineer will serve as a technical expert for Zimperium's mobile security solutions, ensuring customer satisfaction and resolving issues. Responsibilities include troubleshooting mobile applications, maintaining documentation, collaborating with internal teams, and advocating for customers' needs.
As a CRM Specialist, you will drive customer acquisition and retention through digital channels such as email, SMS, and push notifications. You will develop and execute CRM strategies, analyze data trends, create segmentation strategies, and manage marketing campaigns while collaborating with cross-functional teams.
The Senior Customer Success Manager at Relyance AI will manage customer relationships post-implementation, ensuring adoption, retention, and expansion of services. Responsibilities include conducting meetings with executives, identifying customer needs for success, capturing feedback, collaborating with sales on renewals, and contributing to the development of the Customer Success organization.
The Customer Success Manager at Scribe will act as the primary contact for SMB customers, focusing on onboarding, retention, and engagement. This role involves leveraging data and automation to enhance customer interactions, developing best practices, and collaborating with various teams to improve customer experiences.
The Dementia Specialist will develop medical guidelines and create content for dementia care offerings, such as intake forms and care plans. Additionally, they will work on developing outcomes dashboards and may evaluate patients in future quarters. The role focuses on incorporating technology into dementia care.
The Manager of Customer Success at Five9 will develop and lead a team to implement strategies aimed at enhancing customer satisfaction and retention. The role involves mentoring Customer Success Managers, executing customer management initiatives, and working with cross-functional teams to improve the customer experience.
As a Customer Support Specialist Tier 1, you will provide assistance to customers through phone, email, and chat, addressing inquiries and troubleshooting issues related to the company's software. You will document interactions, analyze system performance, and contribute to knowledge databases while working towards performance metrics.
Top remote Companies in Richmond, VA Hiring Customer Success Roles
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