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Top Remote Customer Success Jobs in Detroit, MI
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As a Technical Support Analyst at BeyondTrust, you will provide initial support for customer incidents related to BeyondTrust products. You will document and escalate incidents, communicate professionally with customers, resolve support issues, and work collaboratively with team members to enhance service delivery.
Top Skills:
Microsoft Os
Software
The Staff Customer Experience Analyst role involves managing the Qualtrics and Clarabridge platforms, conducting survey and data collection, ensuring data integrity, creating analytical reports and dashboards, and providing training and documentation for stakeholders. It also requires monitoring system integrations and developing strategies for platform performance improvements.
Top Skills:
ClarabridgeQualtricsSOQL
Edtech
As an Enrollment Advisor, you will guide prospective students from inquiry to enrollment, managing communications and assisting with their decision-making process regarding academic options. This role requires proficiency in using technology, especially CRM systems, and involves documentation of interactions. You will need to work collaboratively with the enrollment team to facilitate a supportive experience for students.
Featured Jobs
Blockchain • Software • Cryptocurrency • Web3
As a Community Moderator, you will engage and support the Wormhole ecosystem community, manage Discord channels and events, ensure adherence to platform rules, and assist with technical troubleshooting of integrations and bots, all while fostering a friendly environment.
Top Skills:
DiscordTelegram
Artificial Intelligence • Fintech • Software • Financial Services
The Customer Success Manager at Prodigal is responsible for managing the customer journey from onboarding to relationship management, ensuring customer satisfaction, and promoting product adoption and growth. This role requires building strong customer relationships, analyzing customer metrics, and collaborating with various teams to optimize customer experience and drive brand loyalty.
Software
As a Senior Customer Success Manager at HubSpot, you'll help customers maximize their HubSpot platform investment. Your responsibilities include managing a portfolio of customers, implementing retention strategies, conducting customer engagements, and collaborating across teams to drive customer success and retention while mentoring new members.
Top Skills:
CRMSaaS
Healthtech
The Escalation Response Specialist III role involves addressing escalations and complaints from members or providers, ensuring timely resolution, documenting issues, and collaborating with various departments to identify trends and enhance customer experience. The specialist will also handle inquiries regarding claims payment errors and work to ensure prompt claims adjudication.
Healthtech
The Senior Customer Success Manager, Enterprise bridges Fullscript’s platform with enterprise clients, ensuring effective onboarding, optimizing existing accounts, and enhancing long-term partnerships. Responsibilities include personalized onboarding, managing stakeholder relationships, and providing strategic insights to drive platform adoption and revenue growth.
Top Skills:
Salesforce
Security • Software
The Insurance Verification Specialist is responsible for verifying information concerning client insurance policies through phone calls, ensuring compliance and accuracy. Responsibilities include managing relationships with insurance agencies, conducting data entry, reporting discrepancies, and maintaining professionalism. The role emphasizes effective communication and teamwork to achieve verification project goals.
Edtech
The Virtual Support Specialist provides technical support to faculty, staff, and students via phone, email, and remote tools. Responsibilities include troubleshooting system issues, maintaining documentation, driving technology adoption, and managing vendor relationships while delivering exceptional customer service.
Top Skills:
Comptia A+Itil 4 Foundations
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Top remote Companies in Detroit, MI Hiring Customer Success Roles
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