Top Remote Customer Success Jobs in Detroit, MI

Seeking an Enterprise Customer Success Manager to own the success and satisfaction of enterprise customers. Responsibilities include building relationships, understanding business objectives, driving adoption, retention, and expansion. Requires at least four years of relevant experience in customer projects and a preference for an MBA or relevant Master's degree.

The Associate Support Specialist - Payments provides first-level customer support for the VC Pay Tuition Management and Payment Processing product. Responsibilities include managing support requests from core users and end-users, troubleshooting technical issues, and resolving them through effective communication and problem-solving skills.

As a Customer Support Associate at PandaDoc, you will address customer issues, deliver seamless experiences, and manage multiple inquiries through chat and email support. You’ll collaborate with various teams to ensure customer satisfaction and meet performance metrics in a fast-paced environment.

The Director of Customer Success will lead a customer success team focused on enhancing customer satisfaction and retention in the Healthcare & Practice Management sector. Responsibilities include developing engagement strategies, collaborating with cross-functional teams, analyzing customer data, and driving a customer-first culture within the organization.

The Customer Success Manager at Cordance will serve as a primary contact for assigned accounts, strengthening relationships with customers to enhance their use of epaCUBE products and services. Responsibilities include developing Customer Success Plans, managing upsell opportunities, providing customer updates, and contributing to team evolution.

The Customer Account Representative serves as a point of contact for customers, providing exceptional service through phone, email, and live chat. Responsibilities include addressing inquiries, troubleshooting issues, managing orders, and collaborating with teams to resolve customer concerns while maintaining accurate account documentation.

The Specialist, Cust Rsrch I handles tasks related to Customer Care including processing borrower correspondence, generating system letters, and researching customer inquiries. Responsibilities include reviewing loan document requests, processing mail, and completing verification and authorization requests.