Top Remote Customer Success Jobs in Detroit, MI

The Sr. Technical Account Manager will manage relationships with large clients, oversee implementation of SentinelOne products, and deliver account management services. They must evaluate client environments, advocate for customer needs across teams, and contribute to knowledge base creation.

The Manager, Customer Success leads a team of Customer Success Managers to ensure customer engagement and retention. This role involves strategic planning, developing customer engagement plans, overseeing onboarding processes, and analyzing customer data to drive success. The manager also collaborates with cross-functional teams and communicates insights to influence product development and improve customer experience.

The UM Coordinator 2 facilitates the utilization management process by handling prior authorization requests from providers and members, ensuring that services meet medical necessity. Responsibilities include managing inbound calls, documenting requests, and navigating multiple systems while providing exceptional customer service. This role requires analytical skills, attention to detail, and the ability to adapt to changing processes in a fast-paced environment.

The Senior Instructional Designer is responsible for analyzing customer learning needs, designing training modules, creating content, and evaluating the Customer Education program's impact. Key tasks include producing innovative training materials, collaborating with various teams, and analyzing training effectiveness through data-driven insights.

As a Customer Experience Associate, you will enhance customer experiences by answering inquiries, resolving escalations, and assisting with website navigation, while acting as a product expert and managing tasks to maximize efficiency.

As a Remote Technical Support Representative, you will provide technical support via phone and chat, assisting clients with troubleshooting and repairs, and enhancing their technology experience. You will recommend solutions, facilitate product repairs, and tutor clients on product use, ensuring high-quality customer support.

The Technical Account Manager will apply troubleshooting skills and provide root cause analysis for customer issues, oversee the implementation of Tableau's Agility arm, manage escalations, and suggest best practices for customers. Additionally, the role involves preparation and delivery of technical presentations and conducting quarterly reviews to identify trends and potential issues.