Top Remote Customer Success Jobs in Charlotte, NC

As a Customer Support Representative, you will support members by answering questions, resolving issues, and ensuring access to healthcare services. Your role involves handling inbound calls and chats, providing excellent customer service, and maintaining positive relationships with existing members while adhering to company policies and procedures.

The Customer Operations Associate will assist customers via phone, email, and text while focusing on improving customer operations and providing excellent service. Responsibilities include helping with data projects, communicating across teams, and looking for process improvements.