Top Remote Customer Success Jobs in Baltimore, MD

The Customer Support Specialist at Mudflap will assist truckers with fuel purchases and navigating the product via phone calls, live chats, and emails. The role involves providing exceptional customer service, following up with customers and partners, and developing a deep understanding of the Mudflap product.

The Support Representative will assist clients by addressing their needs through phone, email, and live chat interactions. Responsibilities include providing answers to product questions, building relationships with customers, and utilizing CRM software to deliver excellent support and service metrics. The role involves recommending products based on client needs and participating in training for personal development.

The Tier One Support Analyst Intern will assist customers with their administrative and support needs, participate in Salesforce reporting, knowledge item creation, and other assigned tasks, providing hands-on experience with Ever.Ag’s software solutions and aspects of the dairy supply chain.

The Customer Success Associate will assist users with navigating Summer's tools related to student loan forgiveness and repayment programs. Responsibilities include engaging with users, reviewing applications, understanding product offerings, and suggesting improvements to team processes. This role emphasizes communication and collaboration within the Member Success Team.

The Brand Partnerships Manager will support the Customer Success team by managing client relationships, delivering value, conducting strategic business reviews, and collaborating with internal teams to ensure client satisfaction and retention. The role requires analytical skills to derive data-driven insights and effective communication to achieve trusted-advisor status with customers.

As a Senior Technical Support Engineer at Couchbase, you will troubleshoot customer issues on cloud and on-premises deployments, engage with clients to resolve technical requests, and provide feedback to engineering teams. This role includes writing technical documentation, training on Couchbase components, and requires strong multitasking and communication skills.

As a Technical Account Manager, you will ensure partners have an excellent experience with Automattic products, managing requests, and collaborating with partners, designers, and developers. Your role includes troubleshooting, site migration, and communication, helping partners make the most of products like WordPress and WooCommerce.