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Top Remote Customer Success Jobs in Baltimore, MD
Software
As an Onboarding Specialist, you will ensure a smooth onboarding experience for clients by guiding them through product setup, conducting demos, and collaborating with various teams. You will track onboarding progress, provide feedback for improvements, and help clients realize the value of the product from day one.
Artificial Intelligence • Other • Sales • Software
The Customer Engineer at Cresta is responsible for executing integration designs, building applications using SDKs, and collaborating with customer success teams. The role focuses on removing technical barriers and ensuring seamless integration of AI solutions in enterprise contact centers, while managing multiple projects and driving customer value.
Top Skills:
GoJavaScriptPython
Consumer Web • Edtech • Kids + Family • Other • Productivity
The Student Support Specialist at StraighterLine supports students by providing assistance and resolving issues related to their academic goals. Responsibilities include answering queries through various communication channels, leveraging tools for efficient support, and maintaining a high level of customer service. The role demands independent problem-solving, strong analytical skills, and flexibility in a call center environment.
Featured Jobs
Enterprise Web • Information Technology • Mobile • Social Impact • Software
The Mid Market Customer Success Manager will enhance product adoption and customer satisfaction by developing strong relationships, onboarding new customers swiftly, managing renewals, and providing insights to maximize ROI. They will also identify trends, tackle onboarding blockers, and help manage customer organizational changes.
Sales • Software
The Customer Success Manager will manage a portfolio of ~80 high-value accounts, focusing on customer education, product adoption, risk management, and proactive communication to drive growth and renewal. Responsibilities include optimizing the customer experience, identifying upsell opportunities, and collaborating with inter-departmental teams to enhance customer satisfaction and retention.
Top Skills:
Salesforce
21 Days Ago
Edtech
The Professional Development Consultant will facilitate virtual and onsite training sessions for educators on the NoRedInk platform. They will leverage their expertise in English Language Arts to assist teachers in improving literacy instruction and deliver engaging professional development sessions.
Information Technology • Consulting
The Director of Client Success will lead a team to ensure client satisfaction and retention by managing relationships and developing strategies that align with company objectives. This role involves coaching staff, analyzing client data, and collaborating with other teams to enhance client experience and drive business growth.
Big Data • Cloud • Software • Database
As a Technical Account Manager at MongoDB, you will solve complex technical issues for key customers, work on application ecosystems, foster communication, and collaborate with technical leaders to optimize the use of MongoDB solutions. Responsibilities include mentoring new team members, managing expectations, and identifying new opportunities for customer success.
Top Skills:
AWSAzureGCPGitLinuxMongoDBNoSQLRdbms
Software
Unqork invites interested candidates to join their talent network for future opportunities within the Customer Experience Team. By submitting a resume, candidates may be contacted for relevant positions as they become available, reflecting the company's commitment to inclusivity and innovation.
Big Data • Software
The Technical Account Manager acts as the primary technical point of contact for customers of Aerospike. Responsibilities include guiding customers through deployment, optimizing their use of Aerospike's solutions, troubleshooting technical issues, and providing training. They must develop strong relationships with customers and advocate for their needs, ensuring successful adoption of the technology.
Top Skills:
C/C++GoJavaPython
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