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Top Remote Customer Success Jobs in Baltimore, MD
Artificial Intelligence • Fintech
The Technical Customer Success Manager will be the primary liaison for enterprise clients, ensuring their objectives are met using the company's AI platform. Responsibilities include gathering technical requirements, developing strong relationships with clients, providing guidance on platform usage, and monitoring client success to identify upsell opportunities.
Top Skills:
AI
Marketing Tech • Software • Analytics
As a Customer Account Manager at Iterable, you will drive renewal and expansion strategies for existing clients, leveraging a deep understanding of the platform's capabilities. Responsibilities include managing contract renewals, upselling, developing strategic account plans, and collaborating with the Customer Success team to enhance client engagement and satisfaction. You will be measured on achieving renewal revenue goals and expanding client relationships.
Artificial Intelligence • Information Technology • Software
The Senior Manager of Customer Success at SmarterDx will foster strong relationships with healthcare clients, ensuring their success with the SmarterDx platform. This role involves managing a portfolio of live customers, collaborating with cross-functional teams, and enhancing customer experiences through project management and communication.
Top Skills:
SQL
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eCommerce • Information Technology
The Customer Success Manager at Yottaa will manage customer relationships, drive product adoption, create tailored success plans, advocate for product features, and address customer feedback while collaborating with renewal teams to enhance customer satisfaction and retention.
Marketing Tech • Software
As an Onboarding Specialist, you will oversee the implementation of client websites, ensuring a smooth onboarding process. Responsibilities include collecting client information, coordinating with internal teams, providing training on CMS, and performing quality assurance checks to ensure client expectations are met.
Top Skills:
Wordpress
Financial Services
The Client Support Associate supports non-profit organizations by responding to client inquiries via calls, emails, and chats. Responsibilities include interpreting financial data, assisting with billing and budgeting, training users on products, and advocating for customer improvements.
Top Skills:
ExcelPowerPointWord
Financial Services
As Customer Success Lead, you will shape customer success and revenue strategies, lead a team of Revenue Strategists, manage client accounts, analyze data for revenue strategies, and collaborate cross-functionally to enhance customer satisfaction.
Software
The Sr. Customer Success Specialist will manage customer onboarding and training, serve as the primary contact for inquiries, and help drive product adoption and engagement through analysis and support. This role involves building relationships, tracking customer metrics, and contributing to product development based on customer feedback.
Top Skills:
Python
Information Technology • Software • Analytics • Business Intelligence • Consulting
As a Customer Strategy & Success Analyst, you will leverage data analysis to drive customer success for various industry verticals, proactively managing tasks for multiple customers while collaborating with diverse teams to optimize pricing and revenue strategies.
Top Skills:
ExcelSQL
Other
As a Customer Success Manager focused on onboarding, you will design and execute onboarding strategies that enhance customer experience, driving activation and adoption of OpenPhone's services. You will utilize customer data to personalize interactions and ensure a smooth transition. Your responsibilities include managing onboarding processes, creating tailored implementation plans, working with cross-functional teams, and continually improving customer engagement initiatives.
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Top remote Companies in Baltimore, MD Hiring Customer Success Roles
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