The Senior Associate in Worksite Operations will manage service quality plans, ensure process compliance, resolve escalations, and train teams on reengineered processes. Key responsibilities include generating accurate reports, applying risk mitigation practices, and continuously improving output to meet client commitments.

The Associate in Technology Delivery will be part of the Mainframe DevOps team, focusing on production support and development within the life insurance domain. Responsibilities include working with mainframe technologies such as COBOL, JCL, VSAM, and DB2, as well as managing scheduling and version control tools like CA7 and Endevor.

The Associate in Technology Operations provides desktop and mobile device support, including diagnostic and problem resolution, hardware and software upgrades. They will educate end-users, support projects, perform audio-visual and printer support, and work collaboratively while maintaining a customer service orientation.