Top Operations Jobs
The Knowledge Management Lead will develop and implement strategies to enhance customer support and operational excellence through effective knowledge management. Responsibilities include managing a KMS, applying KCS methodologies, overseeing cross-functional projects, and collaborating with various departments to align knowledge resources with customer needs.
The Creative and Optimization Strategy Lead at Square will oversee global strategies for creative and landing pages across marketing campaigns, focusing on data-driven and design-oriented approaches to boost conversion results. Responsibilities include managing a team, developing best-in-class ads, handling budgeting, testing, and defining KPIs in collaboration with cross-functional teams.
As an Application Manager at Cash App, you will enhance work experience by delivering scalable solutions, evaluating systems, managing product roadmaps, optimizing operations, and ensuring system health and data integrity across platforms, while collaborating with stakeholders and technical partners.
As the Head of Global Logistics, you'll develop and scale hardware logistics, fulfillment, and distribution operations for Block. You will manage a cross-functional team, implement supply chain strategies, collaborate with product teams, develop supplier relationships, and design business continuity plans.
As the Creative Leader for Afterpay, you'll oversee the Brand Creative team, managing creative projects including campaigns and marketing efforts. Your role involves mentoring team members, ensuring brand consistency, and collaborating with global peers to enhance creativity and effectiveness in communications. You'll work closely with writers and agency partners to translate strategies into impactful narratives that resonate with customers.
The Head of Special Operations will lead and scale the Customer Success organization at Cash App, focusing on customer satisfaction and operational efficiency. The role involves coaching team members, managing internal and partner performance, driving cross-functional initiatives, and measuring growth and performance through KPIs.
The Third Party & Outsourcing Risk Manager will lead the development of the outsourcing risk program, manage external service provider relationships, produce management information on program updates and risks, conduct reviews of outsourcing arrangements, and ensure compliance with regulatory requirements. This role involves oversight and collaboration with various stakeholders to maintain and update outsourcing policies and risk assessments.
The Third Party & Outsourcing Risk Manager leads the development and implementation of the outsourcing risk program, ensuring compliance with regulatory requirements. Responsibilities include managing outsourcing risks, conducting reviews and assessments, maintaining the Outsourcing Register, and collaborating with stakeholders to mitigate risks in outsourcing arrangements.
The Service Delivery/Third Party Coordinator will oversee the performance of outsourced services, ensure compliance with outsourcing policies, manage vendor relationships, establish key performance indicators (KPIs), and conduct service review meetings to monitor and enhance service quality.
The Service Delivery/Third Party Coordinator will be responsible for managing and overseeing outsourced service delivery, ensuring compliance with outsourcing policies, establishing performance metrics, and facilitating service review meetings. This role aims to enhance the efficiency and effectiveness of vendor relationships while managing risks associated with outsourcing contracts.
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