As a Senior Complaints Specialist, you will be responsible for researching and resolving consumer complaints, partnering with various internal teams to address process gaps, and developing knowledge of applicable consumer protection laws. You will create detailed summaries and maintain reporting to highlight complaint issues and trends.

As an Escalations Specialist, you will manage and resolve sensitive member issues, analyze escalated cases, and communicate findings to a variety of stakeholders. You will work closely with team members from different levels of the organization to identify root causes and improve processes while maintaining a high standard of customer service.