Top Customer Success Jobs
The Credit Support Specialist I is responsible for providing exceptional customer service by addressing inquiries related to transactions, payments, and account issues through phone communication.
As a Learning Specialist, you will manage training logistics for Payments, including scheduling, participant communication, and project evaluation using the Kirkpatrick model. You will ensure effective training material creation and project management, while providing analytical support to assess training metrics and suggest improvements.
The Client Service Senior Manager leads client service teams in the Commercial Bank, managing client relationships and driving strategic change through innovation. The role involves analyzing client data, resolving issues, mentoring staff, and ensuring high-quality service to retain clients. The manager must adapt to changing demands and support the use of digital tools.
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Manage a team of Client Service Associates in delivering tailored service to Private Banking clients, oversee daily operations, resolve client issues, and evaluate team performance while collaborating with bankers and product partners.
The Client Service Associate Lead at J.P. Morgan Advisors is responsible for managing client relationships, handling complex service requests, training team members, and ensuring service expectations are met. They work collaboratively with Financial Advisors and other teams to resolve client issues and evaluate employee performance.
The KYC Middle Office Associate will manage onboarding new customers, renew existing customer KYC records, and ensure compliance with AML and due diligence requirements. Responsibilities include prioritizing requests, building partnerships with internal teams, providing status updates, and executing process improvements.
As an Applications Support Associate, you will ensure operational stability and performance of production applications. Your role will involve troubleshooting, maintaining systems, and coordinating with multiple stakeholders for successful technology deployments in the Corporate and Investment Banking sector.
Manage a remote team of specialists at JPMorgan Chase & Co., ensuring customer satisfaction, promoting business results, and resolving escalations. Demonstrate adaptability in a fast-paced environment, coach team members, and uphold customer service standards.
As a Credit Proposal Quality Control Specialist, you will conduct quality reviews on credit proposals, manage related processes, ensure compliance with regulations, and collaborate with various teams. You will utilize your analytical skills to prepare reports and improve the quality control environment.
As a Receipt and Distribution Specialist, you will manage client requests and ensure that service level agreements are met. Responsibilities include reporting risk issues, supporting performance development processes, and maintaining an inclusive work environment. You will also utilize mail and courier tracking technologies while ensuring excellent service delivery in a high-pressure environment.
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