Top Customer Success Jobs
The Home Lending Client Care Specialist IV is responsible for guiding customers through the loan process, requesting documentation, answering questions, and effectively communicating loan terms. They manage conditional approvals, address customer issues, and utilize communication logs for smooth processes while ensuring excellent customer service throughout.
As a Home Lending Client Care Specialist II, you guide customers through the loan process by answering inquiries, requesting documentation, ensuring timely action on loan items, and maintaining accurate record-keeping. You'll prioritize customer service through effective communication and problem-solving while working with a mortgage banker when issues arise.
The Collateral Service Specialist IV will review and validate loan documentation, manage collateral information, assist in compliance adherence, and collaborate on operational improvements. The role focuses on ensuring service level agreements are met while providing excellent client service and support.
Featured Jobs
As a Call Center Customer Service Specialist at Chase, you will focus on assisting customers with fraud, collections, and transactions while providing outstanding service. Your role will involve processing customer inquiries, demonstrating negotiation and decision-making skills, and utilizing multiple technologies effectively in a fast-paced environment.
As a Fraud Specialist III, you will provide exceptional customer service through phone and chat, assisting with financial needs while handling fraud-related duties such as identifying, investigating, and resolving fraud issues. You'll ensure compliance with regulations and improve fraud prevention and detection strategies, engaging directly with customers.
As a Fraud Specialist II, you will manage customer interactions in a back-office environment, requiring strong communication and multitasking skills. You’ll engage with customers while adhering to regulatory practices, demonstrating problem-solving abilities and adaptability in a fast-paced setting. Ownership and empathy in customer service are key responsibilities.
As a Client Service Associate II, you will manage a team and ensure client satisfaction by addressing issues, monitoring reports, and ensuring compliance with banking policies. You'll provide coaching, facilitate communication, and collaborate with various teams to enhance service delivery and support personnel decisions.
The Account Specialist II - Merchant Services acts as an advocate for merchants by providing phone support, resolving payment processing issues, troubleshooting technical problems, and maintaining strong product knowledge. This role involves documentation, timely follow-ups, and collaboration with other teams to ensure excellent service to customers.
As a Collections Representative at Chase, you will provide customer service, resolve queries, and manage transactions related to fraud investigations, collections, payments, and loans, in a fast-paced call center environment.
The Client Service Analyst in Global Client Support responds to client inquiries regarding core cash products. Responsibilities include developing relationships with clients, resolving inquiries, coordinating with internal teams, and promoting service improvements, all while leveraging communication in German or Italian.
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