Top Customer Success Jobs in Boston, MA
The Implementation Manager will drive the integration of HeartFlow's AI-enabled technology into customer accounts, manage projects for new products, provide training to end-users and commercial teams, document customer feedback, and respond to technical issues while working closely with internal stakeholders to enhance customer support and commercial growth.
The RMA Specialist is responsible for managing the Return Merchandise Authorization process including receiving and processing RMA units, documenting procedures in the ERP system, troubleshooting issues with engineering and ensuring quality compliance. This role involves working collaboratively across manufacturing and supply chain functions to enhance product quality and customer experience.
The Customer Success Manager will manage post-sales relationships with enterprise customers, facilitate their onboarding processes, analyze usage data for customer experience improvement, and drive customer advocacy and product adoption while also identifying upselling opportunities.
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The Enterprise Customer Success Manager at Bynder will work with customers to maximize the value of Bynder's solutions, establish relationships with stakeholders, drive adoption, and align customer strategies with Bynder's offerings. This role also involves collaboration with various teams to ensure updates on product innovations and success plans are executed.
The Underwriting Risk Review Specialist oversees post-bind underwriting reviews for workers compensation policies, ensuring compliance and accuracy. Responsibilities include conducting reviews, identifying discrepancies, maintaining data integrity, and collaborating with various teams to enhance workflows and streamline processes. The role also involves staying updated on regulatory changes and proposing innovative solutions for continuous improvement.
The Customer Success Manager at Verve will manage customer relationships, ensuring adoption of wearable solutions, conducting trainings, and providing support for successful outcomes. This role involves working closely with customers to understand their needs, improve user experience, and drive product engagement and success.
The Manufacturing Specialist will support production process improvements and enhance manufacturing efficiency by collaborating with engineering teams to identify and implement performance improvements, troubleshoot equipment issues, and document manufacturing procedures. The role involves designing electromechanical equipment and contributing to continuous improvement projects in a fast-paced environment.
As a Customer Experience Representative at BRUNT, you will engage with customers via phone, chat, and email to resolve issues and build lasting relationships. Responsibilities include responding to customer inquiries, maintaining high satisfaction ratings, and improving support processes based on customer feedback.
The Welcome Team Specialist is responsible for the onboarding process of new team members including pre-employment communication, scheduling, and screenings. They ensure timely onboarding task completion, maintain records, conduct check-ins, manage background checks, and participate in team projects while promoting effective communication within the organization.
The Client Relationship Executive is responsible for managing relationships and financials of a portfolio of group benefit clients, focusing on growth and client collaboration. This role involves educating clients, proposing innovative solutions, collaborating with internal teams, and meeting growth targets.
Top Companies in Boston, MA Hiring Customer Success Roles
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