Top Customer Success Jobs in Austin, TX
As Head of Customer Support, you will lead a team to deliver world-class customer support, manage operations, drive process improvements, handle escalations, and collaborate cross-functionally to enhance the customer experience.
The Enablement Business Partner collaborates with the Customer Growth leadership to develop and implement enablement programs for account managers, enhancing their skills and driving sales performance. Responsibilities include designing training initiatives, assessing skills, building relationships, managing programs, and analyzing metrics to improve effectiveness of enablement strategies.
As a Software Support Specialist II at CompuGroup Medical, you will document customer cases, troubleshoot software issues, consult with customers via phone, chat, and email, and create knowledge base articles. You will need to handle customer interactions with professionalism and manage expectations in high-pressure situations.
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The Customer Success Manager at Q2 will build and maintain relationships with clients, participate in client implementations, analyze customer needs, ensure issue resolution, manage contract renewals, identify cross-sell opportunities, and provide training and support.
The EHR Site Specialist provides training and support for Epic users, identifies issues, and enhances user experience with the system. Responsibilities include diagnosing learning needs, delivering training, troubleshooting, and collaborating with IT for system improvements. They ensure that end users utilize the EHR effectively, aligning workflows with organizational goals.
The EHR Site Specialist provides training and support for Epic end users, identifying issues and knowledge gaps while proposing innovative learning solutions. The role includes troubleshooting, designing learning experiences, collaborating with IT, and ensuring the effective use of the EHR system to enhance clinical and business outcomes.
The Customer Success Associate Director will manage customer relationships, ensuring effective adoption of CommerceIQ's platform. Responsibilities include understanding customer needs, managing advertising budgets, performing data analysis for strategic insights, and collaborating with internal teams. This role requires strong communication skills and experience with enterprise-level retail media campaigns.
As a Retention Specialist, you will manage inbound and outbound calls to assist customers, resolve issues, and retain clients by renegotiating agreements. You'll utilize active listening and empathy, provide solutions, and achieve sales targets while ensuring customer satisfaction through effective communication and problem-solving skills.
As a Client Partner at Livefront, you will own client outcomes by understanding their business needs, managing relationships, and ensuring delivery excellence. You will communicate Livefront's value, guide teams in executing strategies, and identify new business opportunities while earning trust within client organizations.
The Customer Care Energy Advisor supports energy efficiency by managing utility-sponsored projects, reviewing applications for compliance, providing technical assistance on efficient technologies, performing energy savings calculations, and ensuring quality control. They interface with customers and contractors while processing incentive payments and conducting surveys.
The Customer Success Manager will build and maintain strong relationships with enterprise customers, ensuring they receive maximum value from Cyara's solutions, articulate measurable ROI, negotiate renewals, and manage the customer journey effectively.
Top Companies in Austin, TX Hiring Customer Success Roles
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