Workplace Experience Generalist

Job Description

The Workplace Experience Generalist supports Procore’s Workplace Experience team and employees at our Heredia office. Successful candidates will play a vital role in ensuring a positive and productive work environment. This role focuses on creating and aiding an exceptional workplace experience by supporting various administrative, operational, and employee engagement tasks. The Workplace Experience Generalist will be the first point of contact for visitors and guests, providing exceptional customer service and creating a positive first impression. The ideal candidate will collaborate with different teams and stakeholders to ensure the smooth functioning of day-to-day operations and the overall well-being of employees. No two days will be the same for this position. A strong customer service attitude is required!
What you'll do:

• Maintain balanced levels of food and office supply inventory for the office location
• Daily cleaning duties in kitchens, conference rooms, and communal areas
• Regularly perform building walk-throughs, perform basic building repairs if needed, and/or escalate issues to appropriate vendors
• Assist with internal events set up and tear down
• Register and greet visitors from the front desk
• Run office ticketing systems - answer, evaluate, prioritize, assign, and execute incoming requests for assistance
• Awareness of all ongoing team activities, department meetings, visitors, shipments and deliveries
• Help execute office moves; Assist in the installation of desks, desk equipment, and furniture in conjunction with the IT department
• Daily written and verbal communication to all employees regarding office announcements
• Communicate constantly with extended Building Operations team members via email and/or Slack and assist other departments at Procore as needed with operations-related projects

What we're looking for:

• Previous experience working in a professional environment
• Quality written and verbal communication skills (email, phone, in person)
• Ability to multitask, prioritize, and stay organized
• Customer service - must be able to interface with all guests, employees, and executives
• Demonstrated competence in Microsoft Office and Google Applications
• Respect for confidential information
• Strong commitment to customer service, employee happiness, and company growth

Physical requirements:

• Ability to lift 50lbs

Additional Information

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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