Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
Neo Group is on the lookout for a VIP CRM Manager to join our CRM Team in Minsk, Belarus.
What we want from you:
- Design and manage personalized/exclusive promotions and bonuses aimed at boosting engagement and retention of VIP clients;
- Configure and oversee promotional mechanics through CRM systems;
- Configure personalized email, push, SMS, and in-app messaging to promote campaigns;
- Segment the VIP player database and tailor offers for various client groups;
- Monitor key metrics (ROI, Retention, Engagement Rate) and prepare performance reports;
- Optimize strategies and mechanics based on data insights and client feedback;
- Collaborate with designers, copywriters, and product teams to produce promotional materials;
- Work with analysts to build dashboards and conduct deep performance analysis.
- At least 2 years of experience in a similar role (e.g., CRM Manager, VIP Promotions Manager, or equivalent);
- Proven track record of working with VIP clients in iGaming, betting, or a premium service industry;
- Proficiency in CRM systems (Optimove, FastTrack or similar) and analytics tools;
- Ability to create effective promotional mechanics and personalized offers;
- Strong understanding of client segmentation, loyalty programs, and retention metrics;
- Familiarity with the iGaming industry and its VIP client specifics;
- High level of empathy and customer orientation;
- Ability to work in a fast-paced environment, multitask, and quickly adapt to changes;
- Creativity and analytical thinking;
- Proficiency in English at Upper-Intermediate level or higher;
- Competence in data tools (Excel, Tableau, Power BI).
- Enjoy 3 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Why Neo Group?
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our , follow us on , and engage with us on .
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
