Vice President, Engineering

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

The VP of Engineering is responsible for leading high-performing engineering teams that deliver high-quality software aligned with Bonterra's overall strategy. This role emphasizes a collaborative approach, where you’ll work closely with diverse teams to drive AI adoption and continual technical and process improvement. Through fostering customer confidence and maintaining strong cross-functional alignment, this role significantly impacts the business by ensuring timely, reliable product delivery that meets customer needs.

Key Responsibilities:

Quality: Deliver high-quality software with clear standards for security, performance, reliability, usability, and simplicity.

• Perform hands-on work and lead others on design, dev, testing, and deployment activities. Lead the adoption of AI across design, coding and testing activities.

• Implement continuous integration, delivery, and deployment.

• Implement code inspection through static analysis and efficient testing protocols (unit, regression, automated, functional, security, performance).

• Identify and repay critical technical debt that poses a high risk to stability and performance.

• Ensure a robust RCA process is in place to understand systemic process or technical failures and execute improvement actions.

Timeliness: Ensure timely delivery of projects and products.

• Continuously improve Dev and QA process, accelerate delivery frequency and velocity. Implement the necessary automation and quality controls to automatically deploy each PR and rely on automated schedules for production deployments.

• Defects:

  • Frequent triage based on severity, escalation status, and business impact (customer revenue).

  • Ensure resolution within SLA requirements per severity levels and additional external constraints (e.g. FedRAMP requirements)

  • Use JIRA to monitor SLA adherence, automate notifications for pending SLA breaches. Create RCAs for SLA breaches and identify and execute system improvement actions.

• Work with PM to ensure Roadmap and Execution are aligned and quarterly goals are ambitious and realistic.

• Ensure sprint goals and commitments are consistently completed and SDDs are ready before the end of the previous initiative.

Customer Management: Build customer confidence in engineering capabilities, product quality, and roadmap. Act as a technical advocate with customers and customer-facing functions.

• Participate in customer meetings when necessary to ensure customer success or secure revenue.

• Provide solutions and guidance to resolve client issues and escalations.

• Ensure timely communication and collaboration with key stakeholders (e.g. Client Success, Sales, Professional Services) regarding: inflow (incoming bugs and their business impact) & outflow (planned releases and their scope (release notes))

Cross-functional Collaboration: Foster an inclusive, collaborative environment, promoting open communication and alignment with diverse internal teams.

• Participate in Alignment calls and provide written updates based on the R&D Vision & Execution Framework

• Create a public Product Dashboard with key metrics, release schedule and release notes

• Resolve internal issues or bottlenecks related to cross-functional collaboration

Inclusive Team Building: Create an inclusive, autonomous, and competent engineering team capable of maintaining, operating, and innovating on Bonterra products.

• Align the teams with the company strategy and goals.

• Represent the teams in front of senior/executive management.

• Lead and mentor engineering managers and team members, creating an environment that fosters high engagement, productivity, and accountability.

• Develop a structured onboarding plan to ramp up new engineers and cross-train existing engineers.

• Implement a structured pair-work program, pairing new or less experienced engineers with senior team members.

Performance Improvement: Drive continuous improvements in quality, velocity, and goal delivery.

• Ensure teams are consistently performing and meeting objectives, and ensure individual metrics are set up accurately tracking individual productivity and quality, and they receive effective coaching.

Requirements:

• 10 years of progressive experience in engineering with at least 5 years of that in a leadership position

• A founder's mindset with experience building and launching new products

• Saas and AWS or Azure experience required

• Experience building and scaling high performing teams with a customer-centric approach to problem solving

What You Can Expect:

You’ll join a diverse, inclusive team of industry experts that celebrate each individual’s unique background and expertise, helping to power social impact through shared values and a collective vision. You will not only be rewarded for your personal achievements but will also be part of an organization fully committed to supporting the doers of social good. Together, we’re creating an environment that powers social impact, celebrates growth and innovation, and has fun along the way.

Compensation

We will be accepting applications for this role until 11/30/2024

Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.