Vice President, Client Experience

Posted 2 Days Ago
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Boston, MA
Senior level
Professional Services
The Role
The Vice President, Client Experience will manage client relations and inter-agency partnerships, ensuring alignment with clients' objectives. Responsibilities include overseeing account teams, facilitating integration efforts, problem-solving, and driving strategic communication to address reputational challenges. The role also involves mentoring junior staff and contributing to business development initiatives.
Summary Generated by Built In

Vice President, Client Experience

The Weber Shandwick Boston Office is currently seeking a Vice President for its Healthcare Practice.

The VP is responsible for managing client and inter-agency relationships, playing a critical role in shaping the future and long-term success of our Health Practice.  The VP will be responsible for all aspects of a client relationship and account team. Responsibilities include recommending programs and activities coordinating with client's goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. VPs are also engaged with business development, strategic program planning and the development of creative concepts. The ideal candidate will have experience working with biopharmaceutical companies with a proven track record of managing a range of health campaigns, from reputation building to patient storytelling.

If you are excited about managing talented junior staff members, building strong relationships with clients, and taking your PR career to the next level on a team that’s dynamic, creative, smart and fun, then we want to talk to you.

Responsibilities include but are not limited to:

  • Day-to-day client management and counsel
  • Facilitating integration efforts across team and with other agency partners
  • Driving communications support to solve reputational challenges
  • Working across internal specialists including media, digital and creative
  • Working with senior counselors on strategy and creative ideation

Qualifications:

  • Strong client-relationship management/relationship-building
  • Experience managing cross-functional teams
  • Corporate health experience
  • Can turn ideas into workable, integrated plans
  • Capacity to convey ownership of assigned projects to junior team members
  • Can problem-solve  
  • Can mobilize and motivate teams
  • Can work independently and as part of a team
  • Excellent oral and written business communication skills
  • Aptitude for financial analysis
  • Can complete challenging projects within set parameters
  • Commitment and dedication to the agency's success as well as individual career
  • Can anticipate client and team needs
  • Attention to detail and quality
  • Instills confidence with clients and colleagues


The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefits


Boston Salary range: $138,000.00 - $170,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.


We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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The Company
New York, NY
205 Employees
On-site Workplace
Year Founded: 2006

What We Do

IPG DXTRA companies bring together unique combinations of in-demand skills and expertise for clients, including experiential, public relations, sponsorships, innovation, brand, influencer, digital, social and analytics in categories as diverse as sports, healthcare, entertainment, CPG, luxury, tech and financial services. brand collective for organizations looking for different ways to succeed in complex environments where growth depends on uniquely configured solutions inspired by truly diverse teams.

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