UX/UI Designer

UX/UI Designer - Digital Customer Crew 

• You’re a passionate Designer, delivering best in class digital experiences 

• We're embarking on an exciting Digital Transformation Initiatives looking to deliver best customer and employee experiences.  

• Together we will build tomorrow’s bank today, using world-leading CX, engineering, technology, and innovation. 
   

Do Work That Matters 
As a UX/UI Design, you will be at the heart of IB&M transformative digital journey, shaping a future where engineering, design, and innovation come together to deliver the best customer and employee experiences. This is an opportunity to redefine how we build and deliver solutions by combining world-class design principles with cutting-edge practices. You will work across innovative that will provide unique challenges to deliver great value to our customers. 

You will work closely with cross-functional teams—spanning design and engineering, to craft experiences that are intuitive, innovative, and impactful. By seamlessly integrating design and technology, you’ll play a critical role in building solutions that not only meet customer needs but set new standards for excellence. 

This journey is about leveraging data-driven insights, scalable engineering solutions, and a human-centered approach to create experiences that are seamless, efficient, and empowering. Whether it’s enhancing digital products for customers or creating tools that streamline employee workflows, you’ll ensure that every interaction is crafted with purpose and precision. 

You’ll inspire your squad to push boundaries, think creatively, and collaborate effectively to deliver solutions that are as elegant as they are functional.  

 
See Yourself in Our Team 
This role is part of the Digital Customer Crew within Institutional Banking, where we deliver cutting-edge technology solutions that serve business & institutional customers across our relationship managed customer segments of the bank. Our mission is to empower businesses to thrive using the technology of tomorrow. By leveraging digital tools, our Crew aims to elevate the customer experience and deliver exceptional products and services. This role reports to an Experience Design Chapter Lead.  
 

Where will you go? 

If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression. As a natural step this role can progress to an Experience Design Specialist role overseeing broader projects and portfolios. If that’s the right path for you, we can empower you to be your best to get there..

Your skills and experience 

You are an enthusiastic problem-solver with great visualisation skills. You’re good at: 

• Certifications in UX/UI design. 

• Human-centred design, understanding the relationships between people’s behaviours and digital products systems thinking, capable of designing for the holistic ecosystem beyond the screen, leading the resolution of problems at all levels of detail: from the big picture to the nuts and bolts 

• You are eager to design across web, responsive mobile and native apps 

• Rapid prototyping, comfortable with various methodologies from free-hand sketching to white-board facilitation to wire framing 

• Recognising aesthetic and visual design, knowing the difference between “good” and “great” work 

• Experience in Agile and/or LEAN projects 

• Good stakeholder management and influencing skills 

• Sound commercial acumen and strong communication skills 

 
We Are Interested to Hear from People Who Have 

• 3+ years of experience in UX/UI design 

• Expertise in design tools (e.g., Figma) and frameworks, with a portfolio showcasing exceptional design outcomes. Experience collaborating with engineers to implement design systems at scale, ensuring reusability and consistency across platforms. 

• Knowledge of human-centered design principles and accessibility standards, combined with an understanding of technical implementation (e.g., front-end frameworks like React) to align design with engineering execution. 

• A proven track record of delivering impactful initiatives, fast-paced environment, including managing design-to-development handoffs, integrating design systems into engineering workflows, and delivering projects with technical constraints. 

• Strong strategic thinking skills, leveraging analytics, customer insights, and technical feasibility considerations to inform high-level design decisions and align with engineering strategies. 

• Excellent communication and stakeholder management skills, with the ability to influence decision-making at all levels. Demonstrated success in fostering collaboration between design and engineering teams, bridging the gap between creative vision and technical delivery. 

• A resilient, pragmatic approach to managing competing priorities, balancing creative aspirations with engineering realities to deliver outcomes that meet both business and technical goals. 

 
Working with us 
Whether you’re passionate about customer service, driven by data, or called by creativity, a career with us is for you. 
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We’re looking for people who truly live our values: Care, Courage and Commitment and we’ll offer you great opportunities to develop your career with us. 
If you're ready to be part of a forward-thinking company that values innovation, teamwork, apply now and help shape the future of fintech with us! 

 
Please include a portfolio demonstrating UX process, low and high-fidelity design skills, outcomes delivered with your application.