UX Strategist

Insomniac Design is a global digital agency headquartered in Washington D.C., with offices in London, Bucharest and Chisinau. We’re an agile, determined and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. We specialize in human-centered design with deep focus on design thinking and digital transformation. 

As a UX Strategist at Insomniac Design, you’ll partner with global clients and internal team members to develop innovative digital products. This position offers a dynamic blend of strategy, research, and creativity. You’ll work in tandem with Insomniac’s creative and engineering teams to define and map products ranging from individual products to enterprise-wide digital transformation strategies.

General Responsibilities:

• Expected to collaborate and contribute effectively within a team environment.
• Able to solve complex problems and understands interrelated processes within the job role scope.
• Able to work towards achieving business goals without a predefined solution, showcasing adaptability and critical thinking skills.
• Implements product, process, automation and/or streamlines work using industry best practices or incremental ideas to improve experience, efficiency, or quality.
• Demonstrates the ability to create team-level processes and optimize existing processes.

Responsibilities:

• Collaborates with clients to define user experience business objectives and identify improvements for existing products as well as future opportunities.
• Leads human-centered research and design best practices to build UX artifacts such as audience and market insights, user personas, journey maps, user flows, and information architectures.
• Translates research findings into clear, actionable recommendations and UX enhancements.
• Develops and maintains product documentation such as business and functional requirements, user stories, and product roadmaps.
• Facilitates workshops with teammates, clients, stakeholders, and general public users to uncover truths, identify priorities and pain points, and generate consensus.
• Expertly conveys an understanding of the latest trends in technology and devices, accessibility, usability, inclusivity and equity, and user experience best practices to colleagues and client stakeholders.
• Spearheads user and usability testing, concept validation testing, and other various feedback-gathering techniques to inform our work and refine product strategy.
• Collaborates closely and effectively with teammates from strategy, design, and engineering, using excellent communication skills.

Skills & Experience:

• Bachelor’s degree in human-computer interaction, information systems, psychology, or related field.
• 3+ years of experience in user experience research, strategy, and/or product management.
• 2+ years of experience in a client-facing, agency environment.
• Knowledge of the product development lifecycle and familiarity with design and development best practices.
• Experience utilizing content management systems such as Drupal or WordPress.
• Experience using design research methods and developing insights from quantitative and qualitative data.
• Demonstrated experience producing strategic deliverables such as: insights presentations, product and feature roadmaps, user personas and journey maps, and information architectures.
• Proficiency in product documentation creation and management.
• Experience using productivity tools such as Figma, Dovetail, Survey Monkey, Optimal Workshop, Google Analytics, and Atlassian Suite.
• Portfolio of prior user research or strategy experience, per request.

Insomniac Design is committed to creating a diverse, inclusive, and equitable workplace where everyone is treated with respect and dignity. We believe that embracing differences in race, gender, sexual orientation, age, religion, disability, and cultural backgrounds allows us to create better solutions for our clients and a stronger team. We strive to ensure that all employees, candidates, and clients feel valued and respected, and we continuously work to improve our practices and policies to foster a more diverse and inclusive environment.

Applicant Eligibility: Please note, candidates who are eligible to work in the US without visa sponsorship are eligible to apply. No recruiters or staffing agencies please.