Account Manager

WANTED - ROCKSTAR 360° ACCOUNT MANAGER TO ADDRESS CLIENT CHALLENGES !

Managing the strategic and tactical (digital & offline) media planning activities, together with all colleagues from within and across departments, to achieve both the clients’ and company’s objectives.

Client portfolio is a combination of local and international clients. 

Key Responsibilities

DIGITAL/360 MEDIA PLANNING

• • Listen to the clients’ needs and expectations and translate (digital) briefings into actionable solutions.
  • Work closely with diversified expert services (Strategy, Kinesso, Magna, Futures, Orion,...) to design strategic and tactical plans.
  • Present connection plans and offers to the client.
  • Follow up of media planning so that the tactical planning can be executed.
  • Ensure proactive business partnering, insights sharing and reporting to the client, and stay up to date with latest trends.
  • Use all tools according to the regional/national guidelines.
  • Manage the day-to-day planning and implementation activities for a group of clients/brands and adapt when required.
  • Ensure alignment with other departments.
  • Timely and accurate information sharing to all parties involved in order to optimize the business.

ACCOUNT MANAGEMENT

• • Maintain and further develop client relations in order to increase clients’ loyalty and satisfaction (NPS)
  • Detect clients’ needs regarding any communication, business and media issue and anticipate to it.
  • Be the extended partner of your client, with your expertise and professionalism.
  • Build long lasting relationship with marketing/media executives on client side.
  • Be proactive regarding new trends and proposals.
  • Follow up of client satisfaction and put action plans in place.
  • Maintain an appropriate responsive working relationship with the client as well as with the staff at client agencies and vendors.
  • Be professionally accessible for the client.
  • Manage challenges and seek for solutions with the team.
  • Participate in pitch processes.

BUDGET MANAGEMENT

• • Responsible for an efficient budget administration of the client in order to achieve optimal and qualitative marketing campaigns within time and budget, and linked with the profitability of the company.
  • Verify, control and monitor all authorizations and client budgets during the execution of the plan
  • Monitor client billing and resolve any related issues.

 Above all: It’s all about true teamwork!

Constructive collaboration within and cross-department in gathering and sharing information on latest evolutions, clients and campaigns.

Work hand in hand with the experts and respect processes in order to maximize synergies for the clients.

Desired Skills & Requirements

• Highly pro-active, initiative taking person: think, propose & do.
• Coordinating, troubleshooting and problem solving attitude.
• Very high quality standards.
• Prior and relevant experience in targeting and 360 (offline & online) media planning.
• A positive mindset and team attitude.
• Outstanding communication and interpersonal skills.
• An excellent client service approach and ability to multitask in a complex environment with great attention to detail.
• Priority establisher and multiple projects to completion manager under tight deadlines.
• Stress resistant .
• Strong organizing skills with the ability to manage many projects simultaneously.
• Curious, the willingness to learn, and a healthy appetite to expand knowledge.
• Trilinguality is the cherry on the cake (NL/FR/ENG).