We are looking for a Customer Care Assistant who will be in charge of the operational delivery success and growth of one of our Job&Talent Global Clients.
As a Customer Care Assistant you will support our workers and candidates by providing helpful information, answering questions and responding to complaints. You will be the front line of support to ensure that customers (both workers and clients) are satisfied!
Shift Pattern: Monday to Friday // 8:30am to 17:30 UK TIME 9:30am to 18:30 ES TIME (Weekends could be required in the future)
Salary: €16,225.00 per year // Annual bonus: €2,400.00
Contract Type: Permanent
Location: Remote - Madrid
Responsibilities:
- Handling our workers and candidates queries, using their channel of choice.
- Classifying queries accordingly to issue type and client, including internal escalations, in an efficient and timely manner.
- Helping and offering guidance to our workers.
- Reporting to the different departments about their correspondent queries, errors and suggesting improvements.
- Increasing customer satisfaction, being involved in different satisfaction surveys results’ analysis.
- Improving our FAQs to reduce overall customer care contacts and ensure our workers are clear on how everything works during their journey with us.
- Creating and improving internal training material, always seeking to improve the job.
- Being involved in the company environment to understand the needs and day to day operations.
- Working closely with Recruitment, Payroll and Service teams to support both workers and candidates are provided with the information they need.
- Actively participate in team meetings.
Requirements and skills:
- Good level of English and basic IT skills.
- Spanish is not mandatory but desirable.
- At least one year of experience in customer support.
- Good communication skills: you are a good listener who communicates clearly, confidently and in a concise way.
- Good organization skills and the ability to be proactive and prioritise, multi-task and perform effectively under pressure.
- Time management skills.
- Positive and optimistic.
- Eager to work, grow and take ownership.
- Ability to properly conduct complex conversations.
- Team-player, flexible and willing to adapt to a fast-paced environment.
- Client-oriented and used to work with KPIs.
What we offer:
- The chance to make an impact in one of the fastest growing start-up companies in Europe.
- A global team formed by dynamic, highly skilled and ambitious people.
- A competitive salary + variable compensation
- Remote & Flexible working hours.
- Birtholiday- Paid Day off for your Birthday
About our Business Model
Job&Talent is the leading on-demand staffing marketplace in Europe and LATAM that is disrupting the traditional staffing sector. Job&Talent has successfully digitalized the whole staffing experience including sourcing, interviewing, hiring, clocking and payrolling. Creating novel AI solutions to automate parts of the process and make the best possible decisions.
The process is self fuelled by a clear flywheel effect on Job&Talent’s marketplace: more workers in the platform allows for more data, generating higher job fulfillment retention rate and higher quality of workers placed, subsequently increasing employers satisfaction that attracts more companies and vacancies into the platform, this allows workers to find more opportunities, improving NPS and word of mouth reach, closing the wheel with more workers attracted to the platform.
About the company
We are headquartered in Madrid, where Job&Talent was founded in 2009. Since then it has obtained financing worth more than 100 million euros from the best venture capital funds in Europe and globally, becoming one of the most valued Spanish startups internationally with current revenues of over 400 million euros per year.
Behind our technological platform that employs tens of thousands of workers in great companies like Amazon, Uber, Santander and H&M, we have a team of more than 500 employees distributed in offices in the United Kingdom, Spain, France, Portugal, Germany, Sweden, and Colombia. The plan is to continue growing at the same pace in current markets and launch our operations in new countries.
What We Do
Jobandtalent is the world-leading temporary job platform that helps people thrive with their work. We harness the power of technology in order to provide the stability and perks associated with long-term employment. Jobandtalent was founded in 2009 in Madrid with the goal of fundamentally tearing down the barriers of job searching and hiring, and is one of the most successful and fastest growing companies in the industry today. Having placed simplicity and fairness at the core of our platform, we have matched 2,000 clients with over 200,000 people in 2021. With a valuation of $2.4 billion, Jobandtalent is currently the highest valued unicorn in Spain and is backed by leading investors such as SoftBank, Kinnevik, Atomico, Goldman Sachs, Citi and BlackRock.
Headquartered in Madrid, but home to the world, the remote-first company is operating in 9+ markets across Europe and the Americas and has ambitious plans for further expansion.
