How will this role have an impact?
The Travel Coordinator is an individual contributor role within Signify’s Travel department, which is responsible for the intake, qualification, and logistical bookings of ~72k annual air, car, and hotel requests for Signify Health clinicians nationwide. This role requires flexibility, attention to detail and a proactive approach to managing travel logistics effectively. This role will report directly to the Travel Supervisor.
Schedule Information:
The department business hours are Monday through Friday 7am-6pm, and Sat-Sun 8am-5pm CST.
Staff weekend coverage is scheduled on a rotational basis.
This is a hybrid role, so you must be able to commute to the Dallas Headquarters office weekly located at 4055 Valley View Ln suite 700, Dallas, TX 75244. Days in office are subject to change based upon business needs.
What will you do:
- Research, book, and manage travel arrangements within the guidelines of corporate travel policies
- Provide assistance with changes, cancellations, or other adjustments to travel plans as needed
- Maintain a high level of customer service throughout the booking process
- Take Inbound calls and place Outbound calls throughout the shift
- Communicate and collaborate with team members, travelers and other stakeholders to understand travel preferences and requirements
- Complete all other travel ancillary tasks as assigned
- Be on time, ready to work at assigned work location on a daily basis
We are looking for someone with:
- High School Diploma or equivalent (college degree is preferred)
- Strong communication skills, both verbal and written, with a customer service oriented approach
- Proven ability to prioritize and multitask in a fast paced and time sensitive environment
- Excellent time management and organizational skills with the ability to manage multiple reservations and deadlines
- Problem-solving ability to address travel disruptions, cancellations, or itinerary changes
- Highly detail oriented and ensures accuracy in all tasks
- Self-directed and works well independently, with ability to take direction and respond well to coaching and supervision when needed
- Works well with others and contributes to a positive team dynamic
- Experience using automated phone systems
- Strong phone and email etiquette
- Ability to work overtime as needed
- Ability to work weekend shifts on a rotational basis
Working Conditions:
- Fast-paced environment
- Requires working at a desk and the use of a phone and computer
- Work effectively with frequent interruptions
- May require occasional overtime to meet project deadlines
The base salary hiring range for this position is $17.00 to $23.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
What We Do
Signify Health's healthcare platform combines technology, analytics and networks to create value-based payment programs, driving better outcomes and experiences.
