Training Specialist

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.
Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.

Job Description

As a Training Specialist, you will work closely with the Content and Quality Team to develop training content, onboard new Support Associates, and deliver engaging workshops. You will also provide on-the-job coaching to ensure continuous improvement in performance. This role requires a dynamic individual who can adapt to training needs and offer support where it's needed most.

Essential Duties and Responsibilities

Training Development:

• Ensure that all training content is up-to-date, relevant, and aligned with current support practices.

• Collaborate with stakeholder teams to develop new training materials based on operational needs and feedback from Support Associates.

Onboarding New Support Associates:

• Onboard new Support Associates, guiding them through their initial training phase and ensuring a smooth transition to working independently.

• Use the Onboarding Evaluation forms to gather feedback from new team members and identify areas for improvement.

• Adjust onboarding practices based on feedback to continuously refine the process.

Coaching on the Floor:

• Conduct side-by-side sessions with Support Associates during their shifts to provide real-time coaching and feedback.

• Use performance data from the Individual Performance Dashboard to identify low-performers and offer targeted coaching sessions during work shifts.

• Help Support Associates improve their skills and meet performance expectations through personalized coaching.

Delivering Training:

• Conduct Support Workshops and other classroom training sessions, focusing on key topics that enhance performance and operational efficiency.

• Take full responsibility for delivering training sessions as needed, ensuring the material is engaging and impactful.

• Adapt training delivery to address different learning styles and operational requirements.

Qualifications

• Training Development: Able to build and update training materials that hit the mark for Support Associates, keeping things relevant and easy to grasp.

• Engaging Presentation: Confident in leading training sessions that keep people interested, adapting to different learning styles and making sure the content connects.

• Hands-On Coaching: Experienced in giving real-time feedback, helping team members improve on the spot with targeted guidance.

• Data-Driven Insight: Comfortable with using performance data to spot training needs and track the impact of coaching.

• Comfortable with Training Tools: Familiar with digital training tools and platforms, making the most of technology to deliver effective learning experiences.

• Adaptable: Ready to shift gears based on what’s needed, whether it's a new training approach or a different style for a particular group.

• Clear Communicator: Great at explaining things in a way that’s easy to understand, both in writing and in person.

• Empathetic & Patient: Builds trust with new team members, creating a positive learning space where they feel supported.

• Problem Solver: Quick to identify gaps and come up with practical solutions that enhance team performance.

• Detail-Oriented: Keeps a close eye on how well training is understood, adjusting as needed to ensure nothing important slips through the cracks.

Additional Information

If the above perfectly describes you and you like moving fast and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.