Level Description
‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.
Market Summary
Supports the Learning Technologies staff by helping to prepare training materials and maintain Learning Management Systems.
Impact
• Obtains and provides information which requires little explanation or interpretation, typically within the department.
• Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement.
Communication
• Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents.
• Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests.
Innovation
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedure.
• Tasks are straightforward, simple and typically impact own or one other department or specialty.
Knowledge
• Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines.
• Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience.
Level Description
‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.
Market Summary
Supports the Learning Technologies staff by helping to prepare training materials and maintain Learning Management Systems.
Impact
• Obtains and provides information which requires little explanation or interpretation, typically within the department.
• Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement.
Communication
• Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents.
• Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests.
Innovation
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedure.
• Tasks are straightforward, simple and typically impact own or one other department or specialty.
Knowledge
• Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines.
• Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience.
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
