Trading Partner Manager Associate (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
Reporting to the Director, Trading Partner Management the Trading Partner Manager Associate’s mission is to proactively focus on relationship management, strategic account planning, contracting, and identification of revenue enhancement and optimization opportunities. They are focused on connecting key business executives and stakeholders to advance Availity product lines and drive the increase of transaction volumes via the Availity platform. The Manager Associate will participate in existing partnership strategy discussions, business contracting, and support Trading Partner and Aggregator partnerships. Trading partners include clearinghouses, practice management system vendors, electronic medical record vendors, IPAs, TPAs, and small payers. The Trading Partner Manager Associate will be required to review existing partnerships to determine roadmaps for additional integration and increased transactions to promote revenue growth. Partnerships are established and fostered at the appropriate levels of clearinghouse and aggregator organizations resulting in providing Availity platforms access to commercial, private, and government payers. The position requires a self-starter who requires minimal supervision, strong business acumen, and excellent relationship management skills.
Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• You will get to work for a dynamic company that supports continuous learning and growth opportunities.

• You will get to work with a team that is collaborative, supportive and has the autonomy to get the job done.

• You will be mentored by a manager that is committed to consistent coaching and developing and has a strong passion for mentoring employees.

To be qualified for this position you have:

• Bachelor’s degree in Business, Finance, Marketing, or equivalent work experience in a Relationship Management or Client Services role of increasing responsibility.

• Over 3 years of experience in account management within the healthcare space.

• Strong understanding of healthcare transactions and EDI.

• Familiarity with APIs.

• Ability to balance duties from an operational function (i.e. implementation issues) to C-Suite level relationship building. The ideal candidate is comfortable in a client-facing role.

• Exceptional communication abilities: oral and written and strong presentation skills and ability to present to large groups.

• You possess a strong technical aptitude.

• Strong conflict resolution skills.

• Strong time management, organizational, analytical, and problem-solving skills. You can navigate multiple projects and clients at any given time.

• Ability to operate strategically and consider the “big picture”.

• Ability to adapt to change of process and/or directions.

• Ability to accommodate up to 10% travel.

You will set yourself apart with:

• A proven track record in sales closing skills and/or contract negotiations skills

• X12 knowledge.

• Experience with Jira and Salesforce.

You will be:

• Owning the relationship between clearinghouse and/or aggregator accounts, TPAs, IPAs, small payers, and Availity, and acts as the primary point of contact for contracting, accountability, escalation, and resolution of issues originating from customers or internal teams

• Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Assisting Trading Partner Sales Manager in identifying new sales opportunities (additional EDI/B2B/API or product and/or support) within existing accounts to remain a client-account manager relationship by upselling and cross-selling.

• Maintaining technical knowledge, professional skills, and market knowledge by attending industry workshops, tradeshows, client meetings, professional societies, and reviewing professional publications

• Creating presentations, then clearly and concisely deliver to Directors, VP’s, and C-level executives clearly and concise

• Serving as a subject matter expert on partnerships and integrations for all internal departments

• Building strong inter-departmental relationships to achieve individual, team, and corporate objectives

• Communicating with accounts on a regular basis tier structure and need, via email, phone, and/or face to face meetings

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps in process:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process

Interview process: 

• Recruiter Resume Review

• Manager Resume Review

• Recruiter Video Interview

• Panel Video Interview

• Manager Video Interview

• Final Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers