Tier 2 Network Services Implementation Engineer

TITLE: Engineer, Network Services ImplementationDEPARTMENT: Network OpsLOCATION: Madrid, SpainREPORTING TO: Network Services Implementation ManagerROLE TYPE: Hybrid, Full timeTeam Overview

The Implementation team is a collaborative team situated in Madrid, Kuala Lumpur, the team operates under the Global Service Support team, consisting of three other local teams in London, New York and Singapore. The global responsibility lies with the Head of Operations who leads the regions AMERS, APAC and EMEA.

Role Overview

• The Implementation engineer will be responsible for designing, implementing and configuring IP and IP TDM related Network Solutions for High Profile Clients and to prove connectivity into the Distribution and Core layers of the IPC network model.
• The Implementation engineer will be responsible for designing, implementing and configuring SIP Voice and TDM Voice related Network Solutions for High Profile Clients and to prove connectivity into the Distribution and Core layers of the IPC network model.
• The Implementation engineer will also be required to forward fix any errors that are found during the testing phase on a network that consists of Layer 2, Layer 3 data solutions, as well as SIP and TDM Voice solutions.
• The Implementation engineer will be required to document all projects from beginning to end in which they are involved and to ensure all details are correctly transferred to management databases.

• Work from office in early and late shift schedule arrangement within local time of 7am to 7pm.
• Working on public holidays will be assigned on rotation arrangement to ensure operations coverage during those periods.
• Standby for call out support after work hours scheduled on rotational week including weekends and public holidays.

Data and Voice Implementation

• Manage IP Service Deliveries including Connexus Layer 2/3 and Voice incorporating sip and media gateway configurations.
• Proficient in the Configuring, Implementation and testing phases of all new Data, SIP and Converged Access services.
• Installation and Operational Readiness Testing (ORT) of Data and Voice Edge devices.
• Ensure customer deliveries are resolved within service level timeframes, provide timely technical updates on IPC global management system.
• Respond to customer 1st level escalations and engage support calls with network carriers and/or IPC customers to achieve meaningful resolution.

Implementation Management

• Managing edge devices, including routers and switches of Cisco and Nokia, optical platform, and SIP based devices/platform.
• Conduct network capacity checks for new customer deployments.
• Maintain up to date online documentation, network schematics and its data elements in database related to network implementation

Change Management

• Collaborate with other functional teams for changes to implementation of Edge devices and perform Operational Readiness Testing (ORT).
• Initiate change control relating to change on edge network service modification, address network capacity and service delivery.
• Perform change control on weekends covering implementation of new services on production devices/services.
• Perform emergency changes on demand with authorized I PC internal approval.

Essential Skills and Experience to be Successful in this Role:

• University degree or equivalent Experience in Network Service Delivery with
minimum 5 years’ experience in the Technology environment
• Experience in Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SIP Voice and DWDM platforms.
• Good working knowledge of Cisco (Minimum CCNA), Nokia (NRS), and DWDM optical based equipment.
• Proven competency in supporting L2 and L3 routing and switching and MPLS technology
• Experience with SIP technology is required
• Knowledge of Financial Markets Data such as service feeds will be advantage.
• Excellent communication skills and ability to be key player working together with highly motivated team to support the business.
• Resourceful and good initiative in resolving complex issues relating to role support.
• Absolute proactive approach to incident management and service resolution.
• Excellent organizational skills and able to work independently.
• Oracle Metasolv experience desirable

PLEASE SUBMIT YOUR CV IN ENGLISH 

What’s in It for You?  

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.  

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:   

• Competitive Base Salaries  
• Benefits Package: Private Health Insurance + Sodexo Transport Pass + Sodexo Restaurant Pass 
• Additional Time off for Charity Work and Volunteering 
• Tuition Reimbursement 
• Certification Bonus Program 
• Access to “IPC University” our Internal E-Learning Platform 
• Access to LinkedIn Learning 
• Structured Onboarding Training and Peer Mentor Support 
• Wellness Program 
• Employee Referral Scheme 

Further information about your benefits will be provided during your onboarding process. 

Additional Information: 

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.  

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. 

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground- breaking solutions to our clients for over 50 years.