Test Engineer

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers, and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Test Engineer who is passionate about testing exciting software to enhance the experience of our fans. 

The Opportunity:

The Test Engineer is responsible for leading the test effort for one of the Product Development teams within our Ballpark & Ticketing Experience group. This role will serve as a core member of an Agile team, collaborating with world-class Application Developers, Product Managers, Designers, and Project Managers to deliver the highest quality products in a timely and efficient manner.

Essential Job Functions:

• Proactively evangelizing quality in all phases of the software development process 
• Authoring and communicating clear test plans, results, and coverage to your team and organization 
• Testing product functionality from a user interaction perspective on multiple client platforms (i.e. iOS, Android, web), ensuring a delightful fan experience
• Testing service layer using tools like Postman, Paw, and REST-assured
• Utilizing debugging proxies, application performance monitoring, and machine-generated data to identify the root cause of issues
• Contributing to the project’s test automation suites and identifying high-value opportunities to apply automation and testing tools
• Assuming co-ownership of automation and testing tools backlog
• Serving as a subject matter expert and coach for testing approaches
• Demonstrating product/platform expertise to uncover design and implementation risks early in the planning and design phases

Requirements:

• 4+ years of software testing experience and the ability to demonstrate testing and technical prowess 
• Self-motivated, communicative, curious, proactive nature
• Understanding of industry-standard test processes, load testing, and test automation pyramids
• Excellent communication, problem-solving, and troubleshooting skills
• Eagerness to learn new things and overcome challenges

Nice to have, but not required:

• Experience introspecting application performance using tools such as JMX and APM (e.g. DataDog) alongside comprehending code paths based on application logging, metrics, and other signals
• Experience with SRE and SRE concepts such as error budgets, SLI/SLO, etc
• Experience in an agile environment using processes such as Scrum, Kanban, etc
• Experience with source code management (git, etc)
• Experience with continuous integration (Jenkins, etc)
• Experience with UI test frameworks (XCUITest, Espresso, Selenium, etc)
• Experience with test tracking tools (TestRail, etc)
• Understanding of persistence layer and ability to plan and load test data 

Pay Range: $100-125K

We offer an Outstanding Benefits Package that includes:

• Medical
• Dental
• Vision
• STD & LTD
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• HSA & FSA
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
• MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA.