Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Infor Lawson, Infor M3 Administration, Infor S3 Lawson Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Manage Infor S3 and M3 customer application environments, Troubleshoot and resolve any issues opened by the customer.

Job Description
- Experience with Infor Lawson s3 applications like, LSF, landmark, mscm, LBI, LSO, etc
-Knowledge of Infor Cloudsuite, ION, Infor OS a plus
-Linux/AIX admin and troubleshooting experience
-Should have experience with configuring auto/schedule jobs and troubleshooting jobs related logs
-ADFS setup and configuration experience a plus
-Understanding of ldap and user setup and maintenance
-Lawson Security Administrator, Lawson MS addins, Infor Spreadsheet designer experience desired
-Websphere install-config- maintenance and logs troubleshooting experience required

ITIL based ticketing tool experience, Infor S3 lawson, landmark, mscm, lbi experience, Infor M3 - Streamserve, MEC deployments administration experience, BSI installs and configurations, YE CTP installs
ITIL v4 Foundations certified, Team Player, Good Communication skills, Ability to multitask and adapt to shifting priorities, 24 X 7 rotational shifts.

Total experience: 5+ years

Additional Information:
- The candidate should have a minimum of 5 years of experience in Infor Lawson & Infor M3 administration.
- A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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