You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
OVERALL PURPOSE:
This position is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Customer Feedback forms and other written correspondences, accurately and in a timely manner.
SPECIFIC ACCOUNTABILITIES:
1. Provides accurate information inquired following agreed service level standards and procedures
2. Coordinates with backend support unit to ensure technical accuracy of computations and requirements needed by clients
3. Coordinates with different sections and departments for written requests of policyholders requiring changes and adjustments in their policy records
4. Acts as contact person for all Sunlink and Wecare projects and enhancements that directly affect e-Services unit.
5. Logs all correspondences received in Salesforce accurately for tracking and monitoring purposes
6. Maintains a monitoring system which classifies and tracks all business correspondences according to type and frequency of service request or complaint and status of case resolution
7. Prepares appropriate reports for inclusion in the regular response report.
8. Participates in special projects and initiatives as may be required.
9. Assists other Technical Writers as ma be required.
SKILLS AND KNOWLEDGE REQUIRED:
Education Level and Professional Qualification
• University degree graduate
Work Experience Required
• With 3 years experience in any front-line customer service function
Technical/Functional Skills and Knowledge Required
• With typing speed of at least 53 wpm
• Knowledgeable on life insurance, VUL, pre-need and mutual funds
• Basic knowledge on regulations related to confidentiality, security controls and disclosures on client information
• Basic knowledge on the following systems: Ingenium, CRM, Prism and MF Taps is preferred
• Must be highly customer-oriented; and effective team player with high stress tolerance
• Excellent attend
Job Category:
Customer Service / Operations
Posting End Date:
30/05/2025
What We Do
Nashville, Tennessee-based Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. Bridgestone develops, manufactures and markets a diverse portfolio of original equipment and replacement tires, tire-centric solutions, mobility solutions and other rubber-associated and diversified products that deliver social and customer value. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names.
With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, the world’s largest network of company-owned retail tire and automotive service centers; Bandag, a leader in commercial tire retreading worldwide; Firestone Building Products, an industry leader in commercial roofing and building solutions; and Firestone Industrial Products, a leading provider of technologically advanced air springs for commercial and passenger vehicle applications.
Across all its businesses, Bridgestone is dedicated to shaping a sustainable future. Guided by its global corporate social responsibility commitment, Our Way to Serve, the company strives to improve the way people around the world move, live, work and play in every aspect of its business.
To view our terms of use, visit https://www.bridgestoneamericas.com/en/terms-of-use.
