Technical Training Specialist / LD Customer - FlexForce

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Conducts individual and group training courses and activities. Is involved in designing new training offers.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position as a Technical Training Specialist / LD Customer - FlexForce where you will be responsible for delivering technical training and FlexForce assignments for our Core Laboratory Solutions business.
 

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
 

The Technical Training Specialist is part of the Customer Solutions team and is responsible for delivering approved training curriculum to North America customers for Core Lab products. The technical training will include basic operations and troubleshooting, and will be delivered either in a training center, virtually, or at the customer site. This position will support all Siemens Healthineers Core Lab portfolio, with an initial focus on the Atellica Solution and CI Analyzer, the most innovative solutions in the Laboratory Diagnostics industry. This hybrid role is also responsible for delivering FlexForce solutions during engagements at customer sites. FlexForce assignments will vary based on contracts and can take place anywhere in the US for several consecutive weeks at a time.

The ideal candidate is a medical technologist with experience in technical training. This role is based in the Tarrytown, NY office and the candidate should live within commuting distance from Tarrytown, NY. Travel needs will vary based on business needs, up to 25%.

This is a role well suited to a dynamic and ambitious professional, looking for the next step in their career. As a Technical Training Specialist, you will:
 

• Facilitate in-person and remote, basic and advanced training programs
• Provide technical input and update instructor-led and computer-based training curriculum and pilot new programs as needed
• Lead advanced programs curriculum updates to meet customers needs and business goals
• Troubleshoot problems and successfully maintain instruments when working in the training laboratory
• Collaborate cross-functionally to stay current and standardize training content. Work independently to interface with outside departments and effectively represents the Customer Solutions team.
• Participate in continuous improvement efforts to increase customer satisfaction and customer retention

Responsibilities during FlexForce assignments:

• Provides information for diagnosis, treatment, and prevention of disease by conducting medical laboratory tests, procedures, and analysis
• Ensures operations of analyzers
• Performs system implementation of Siemens analyzers and provides support post implementation to ensure successful transition with customers
• Provides on-the-job training to laboratory staff during operation
• Maintains patient confidence and protects the hospital by keeping information confidential
• Works in accordance with government regulations, FDA and OSHA; works in accordance with the Siemens Diagnostics Quality System, including adherence to all applicable training requirements and enforcement of all company safety guidelines
• Lead by example, demonstrate and promote the company culture and values
• Assist as needed to perform other related duties and special projects to support business needs
• Travel in North America as required – up to 90%

Required skills to have for the success of this role:

• Excellent written, verbal, and interpersonal communication skills with people in a wide range of organizational roles and education levels are required
• Excellent organizational skills and demonstrated ability to work independently
• Must be flexible, reliable and demonstrate sound judgment and initiative
• Excellent attention to detail, good problem solving and analytical skills
• Understanding of the operations and workflow of a laboratory
• Customer focused mindset
• Team player with a high degree of flexibility and capacity for adaptation on a changing business environment
• Bachelor’s degree in Medical Technology or equivalent required with a minimum of 2 years laboratory experience in chemistry/immunoassays
• Experience in customer training on laboratory equipment
• Computer skills are required including proficiency with Microsoft TEAMS, MS Word, PowerPoint, and Outlook

The pay range for this position is $92,000 -124, 00.00 Annual annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is (6%) of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.   Details regarding our benefits can be found here: https://benefitsatshs.com/index.html. This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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A Successful candidate must be able to work with controlled technology in accordance with US export control law when required. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

The base pay range for this position is

Min $86,700 - Max $130,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.