Technical Support Engineer

About Logik

Are you driven to innovate? Are you energized by the excitement of building a high-growth startup with winning technology and proven product-market fit? Are you looking to join a team of A-players who keep customers first and take their work – but not themselves – seriously? 

Logik was founded in 2021 by the “godfathers of CPQ” – our CEO Christopher Shutts and our Executive Chairman Godard Abel, who together co-founded BigMachines, the first-ever CPQ technology vendor, in the early 2000s. Today, we’re reimagining what CPQ can and should be with our composable, AI-enabled platform that provides advanced configuration, transaction management, guided selling, and more. 

We’re a well-funded and fast-growing startup disrupting the CPQ space, with founders that created the category and a platform that’s pushing boundaries in configure-price-quote and complex commerce. 

We make the rules in CPQ, now come join Logik.io and rewrite the rules of your career. 

About the Role

At Logik, we build extraordinary software because we know our customers’ needs better than anyone else. This role is the epicenter of that passion-for-the-customer. Reporting to the Director of Product Management, this position delivers in essential customer-facing roles: support, customer success, consulting. You will help our customers achieve maximum value with our product. Working within the Product organization, your experiences will help shape our category-defining software. If you want to make an impact every day, deliver customer-focused products, and discover your passion in software, this rotational role will give you an opportunity to excel.

Key Responsibilities

• Know the Logik.io product inside and out: this is your foundation.
• Respond to customer questions in a timely, accurate, and empathetic manner. Use your technical skill and curiosity to identify efficient solutions for all stakeholders.
• Evangelize the product in every interaction.
• Document for better collaboration: commit to helping us build and maintain easily-digestible resources for internal and customer audiences.
• Convert customer-facing experiences into metrics-based feedback for CSAT/NPS profiles, product roadmap.
• Mentor junior resources as the team expands over the next 12 months.

About You

• 3-5 years of experience working on cloud native applications in a customer facing or support role.
• 3-5 years of experience in growing trusted relationships with customers via short and targeted interactions.
• 3-5 years of hands-on experience with Salesforce.
• 3-5 years of experience with code or a scripting language. Able to review error logs as part of logical deduction/triage.
• Good understanding of JavaScript/UI framework/libraries
• Working knowledge of backend server APIs
• Comfortable writing API integrations and working with a variety of technologies in a dynamic customer environment
• Experience building and maintaining complex integrations
• Proficient with diagnostic tools, log analysis, and issue tracking systems.
• Strong attention to detail with the ability to be proactive, solve problems, think ahead, and multi-task daily
• A great communicator and collaborator
• Data-oriented problem solver
• Ability to work in a fast-paced environment and retain professionalism and accuracy
• Creative and scrappy- willing to think outside the box to achieve goals and get stuff done
• Goal oriented- motivated by reaching objectives and helping the company grow
• Strategic thinker, tactical doer- someone who can think big, but leads and learns through hands-on doing first
• A technical background with a Bachelor's degree in computer science, engineering, mathematics, or physics.
• A strong work ethic and ‘can do’ attitude: motivated, flexible nature, team-player spirit, ability to maintain composure at all times