Technical Support Engineer, Integrations

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Impact of a Technical Support Engineer, Integrations at Coupa:

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What You'll Do:

• As an Integration Support Engineer you will ensure our customers Integrations run and perform as expected
• You will need to review customers' Integration configurations and data to implement the best solution to any problem that arises
• You will directly work with customers to provide them a professional, quick, efficient experience as we meet their Integration needs
• You will cross-collaborate with teams within and outside of Support to create sustainable solutions for our customers
• Also help customers navigate, evaluate, and understand Integration options offered with the Coupa platform
• Case management
• Handle customer calls - inbound and outbound
• Case management of cases handed over from other geographical locations
• Subscribe to Coupa’s core values
• As and when required contribute to projects run by management and support team members
• Case escalation management
• On-call rotation for the weekend
• Be able to understand all Integrations related topics at a basic level
• Keep up to date on technologies through CoupaU and Integration topics
• Create knowledge articles

What You Will Bring to Coupa:

• Strong communications skills - written & verbal
• Must have experience working with International customers over phone calls and remote sessions
• Experienced working directly with external customers in a technical support environment, ideally in an enterprise software or SaaS company
• Experience using CRM and / or issue tracking tools like Salesforce, etc.
• Technical background in Linux, Unix and other operating systems
• Good knowledge of SQL scripting
• Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues
• Skilled in using XML, HTML and other Web technologies
• Understanding of the Procurement domain will be an added advantage
• Willing to work in a 24x5 environment including on-call support for weekends

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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