Technical Support Engineer II

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team:

Valdi is a suite of global multi-asset trading solutions for listed equities, derivatives, commodities and fixed income instruments that provides access to trading venues around the world.

The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all valdi solutions.

What you will be doing:

• You will be part of one of our most important client-facing support teams, that serve our major client base in Europe, Middle East and Africa.

• You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.

• Acknowledge, qualify and treat clients’ concerns raised through the available communication channels (emails, phone, Ticketing system)

• Troubleshooting and Debugging of FrontEnd to BackEnd applications using various technologies and tools

• Coordinate inter-departmental resources and liaise closely with clients at all levels

• Work alongside the Client Services Managers, Sales Account Managers and other DEV/Support teams

• Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients

What you bring:

• Good technical diagnostic, analytic and problem-solving skills

• Understanding of Client / Server Application model and API concept.

• Linux, Shell scripting & Network understanding such as FTP, SSH, TCP/IP

• High communication skills in English (Written and verbal) – Mandatory

• Effective communication and relationship-building skills.

• The ability to work effectively within local and distributed teams

• The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs

• Shift work required including weekend and public holidays

Added bonus if you have:

• Service management knowledge (ITIL v3/v4, PMP)

• Capital Markets and Trading platforms experience

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

LI-Hybrid #LI-AG1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass