Technical Sales Engineer

Job Description:

Mold Masters is looking for a Technical Sales Engineer to join our team in Georgetown , Ontario. The Technical Sales Engineer (TSE) is responsible for the coordination of the application activities within and assigned territory. Working in concert with Technical Field Sales, the TSE will be the main point of contact for the customer, and will work with various departments within Mold-Masters to fulfill order commitments and project schedules.

The TSE will look for the next opportunity within the customer (prospecting) for additional sales. The successful incumbent will be responsive to the customer and drive the project/order through Mold-Masters processes in an effective and efficient manner; this will include development of quotations (pricing), technical review of new orders and subsequent project management.

Additionally, the Technical Sales Engineer will be the first point of contact to assist the customer in troubleshooting technical issues. The TSE will gain an understanding and make recommendations to resolve the issue or may make the decision to transfer the issue to Master Care and be responsible for coordinating additional personnel to the customer site to resolve the problem.

Mold-Masters® is a world-leading supplier of hot runner technology and systems. We design, manufacture, and support a full range of hot runner products that are used in the injection molding production of plastic products for all market segments.

What Mold Masters Will Offer You:

· A comprehensive benefits package with coverage that includes Life Insurance, STD - Short Term Disability and LTD Long-term Disability (taxable benefit), vision, & dental

· RRSP-registered retirement saving plan, with a 4% match, Vested for 2 years

What you’ll do:

· Support of the Sales Process and work in tandem with Field Sales:

· When speaking with Customers, looks for opportunities for the next sale

· Respond to technical queries from the customers and Sales team;

· Assess feasibility and propose technical solutions for applications;

· Prepare quotations for proposed technical solution. Negotiate price as required under the prescribed standards;

· Review technical data of application, integration of hot runner system and mold design to ensure successful application of hot runner system;

· Organize and lead technical review meetings to ensure orders and technical requirements of customers are identified and that the order specification will meet customer requirements and expectations

· Assess and analyze the applications for resin specifications, gate locations etc., and recommend simulation analysis as required for the project to ensure conclusive results;

· Evaluate the results of Filing analysis / Rheology / Thermal analysis and suggest best solution to customers;

· Provide concept of manifold layout, special components of hot runner system and sufficient data of application to the designer to ensure optimum hot runner system is designed;

· As the main point of contact to the customer, the TSE is required to coordinate the project plan for the order through the process to meet the required time line of the customer e.g. prototyping, design, manufacturing, testing, quality, development of quotations, etc.

· First point of contact for troubleshooting systems, will make the decision to transfer issues to Master Care; Advise whenever field service is recommended;

· Review technical feasibility and confirm pricing of special spare parts;

· Keep up to date with the latest technological developments within the injection molding industry.

· Travel to the customers’ sites as required (infrequent).

The incumbent will prepare quotations (pricing) and coordinate work within the required Mold Masters processes to ensure the design and implementation of projects are completed on a timely basis. The incumbent is responsible to solve technical problems related to MM hot runner solutions based upon experience, understanding of plastic behavior, understanding of the

injection molding process, and mechanical engineering principles. They will accomplish goals by utilizing pertinent data from customer contacts, marketing direction, manufacturing capability, tooling design and R&D. The TSE is the first point of contact for the Customer and is required to update the Customer on the status of the projects (orders).

Basic Requirements:

· Must have a university degree or College Diploma in Engineering.

· A minimum of 2 years related experience and/or equivalent combination of education and experience (for entry level)

· Experience in an Engineering related role within the plastic injection molding industry (from intermediate to senior-level position)

Great to Haves:

· Experience with Salesforce and SAP would be a benefit.

· Previous experience as Process Engineer or Industrial Engineering or Tool and Die Maker would be an asset.

· Previous experience with flow/thermal simulation as related to injection molding processes is strongly preferred.

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances

Who we are: 

Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations' full potential with Mold-Masters. Mold-Masters is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".