Hi, we’re Fever
We’re excited you are checking out this job offer.
We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.
Sounds amazing, right?
ABOUT THE ROLE
The Experience Technical Operator role is pivotal to the successful delivery of our experiences in Orlando. You will be the main point of contact for the technical production of the experience, always ensuring world class delivery and exceptional customer service.
Based in Orlando, the Experience Technical Lead will report directly to the General Manager as well as the Fever team and production partners.
The Technical Operator will manage the technical operations of the experience, ensuring the experience and its programs run smoothly and that any troubleshooting is taken care of in a prompt and professional manner, according to procedures set out by the Global Team and Production Partners. We’re looking for someone who is level-headed and a quick learner, who can roll their sleeves up and dive into learning the experience’s inner workings and support management with technical knowledge to make the experience the best it can be for our guests and staff.
LOCATION AND ESTIMATED START DATE:
June 2025 & Orlando (Florida)
GENERAL RESPONSIBILITIES:
- Develop a thorough knowledge of experience equipment and proprietary programs and systems, in order to operate, make technical decisions and troubleshooting
- Ensure all experience programs and systems are checked and prepared for each day of operations
- Operate experience programs and systems throughout each day’s sessions
- Monitor participants to ensure their safety and best guest experience
- Ensure all programs and systems are properly shut down at the end of each day of operations
- Deal with any emergency repairs and fixes to equipment and coordinate/communicate with management and proper teams when necessary
- Maintain a safe working environment at all times, by adhering to all established safety policies and procedures, rules and regulations; participate in all required safety classes.
SKILLS & REQUIREMENTS:
- Knowledge of general live entertainment equipment, ex. lighting, audio, video, SFX, RFID systems, VR
- Ability to communicate effectively and persuasively in oral and written communication
- Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
- Strong communication and customer service skills
- Ability to problem-solve and think quickly on your feet.
- Must have knowledge in Google platforms
- Ability to stand for extended periods of time
- Ability to maintain focus on experience screens and systems for extended periods of time
- Moderate level of physical ability is required
- Reliable transportation and ability to arrive on time for scheduled shifts
- Flexible schedule (evenings, weekends, and holidays may be required).
- Staff encouraged to have knowledge and a certain passion for the brand
- Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
- Live events and/or theme park experience is a plus!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment.
Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.
The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.
Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.
In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.
Available for iOS and Android.
