Technical Business Analyst

The Technical Business Analyst (T-BA) is responsible for facilitating the operations data process and creation of artifacts relating to activities ensuring operational effectiveness. The T-BA owns project goals by developing project plans, establishing deadlines, monitoring milestone completion, providing timely reporting of issues that impact progress and resolving conflicts. This includes performing research and analysis to describe and communicate the future state in a cohesive and comprehensive format. The incumbent will contribute to defining and implementing process improvement opportunities and technical design activities.

Duties and Responsibilities:

• Facilitates analysis meetings and sessions in support of departmental and enterprise initiatives
• Analyze, trend, report and present findings as well as create high quality visual representations for broad and diverse audiences within the organization
• Create precise documents to describe specifications, capabilities, and processes associated with the assigned projects demonstrating efficiency and effectiveness
• Participate in process and technical solution creation activities
• Develop and maintain SAS/SQL/VBA/SharePoint reporting tools, databases and processes
• Query and manipulate data to identify variance and root cause, analyze trend, summarize findings and develop recommendations for stakeholders
• Work departmentally and interdepartmentally to address deficiencies and recommend implementation of creative efficiencies and modifications to existing process
• Prepare routine reports as needed (financial, quality, production, operational efficiency, etc.) and other duties as assigned
• Collaborate with business units to understand strategic goals and promote an environment conducive to creativity, change and information exchange

Minimum Qualifications:

• High School Diploma or GED from an accredited institution
• Hands on technical experience with database tools and structures
• Experience in creating, editing and running queries using SAS Base, SAS Enterprise Guide, or SQL Server applications
• Experience in creating, reverse-engineering and maintaining Excel/Access VBA
• Demonstrated ability to create visualizations and presentations with hands on experience in PowerPoint (Themes, animations, transitions), Word (templates, outlining, themes, embedded objects) and Excel (advanced functions and formulas, pivot tables, visual presentation)
• Experience in gathering and communicating complex analytical business requirements in a simple and easy to understand manner to other staff. As the SME, the BA will need to effectively communicate with all levels of the organization, including technical staff, internal non-technical staff, testing teams, and business stakeholders
• Ability to diagnose system deficiency and issue and provide quality assurance testing
• Experience in facilitating analysis sessions
• Experience with delivering presentations
• Excellent written and verbal communication skills
• Ability to work under minimum supervision with excellent time management and prioritization skill
• This is a collaborative team environment. You must be able to effectively work with others, provide and implement project solutions while understanding process flows
• Demonstrate consistent multi-tasking skills and planning for prioritizing workload within tight deadlines

Preferred Qualifications:

• Bachelor’s Degree from an accredited institution
• Experience and knowledge in Claims Operations, Enrollment & Billing, Members Services, or Providers Operations
• Agile Experience (Scrum, Scaled Agile Framework)
• VersionOne Software and/or Kanban Software Experience
• Knowledge of other programming/reporting applications (i.e. Visual Basic Studio, Qlikview, Tableau, Cognos, Python, etc)
• Knowledge and relevant work experience within the healthcare industry (such as a managed care organization, commercial health insurance plans, hospital, etc)
• Hands-on experience with rules based table and systems (i.e. PowerMHS, Biz Talk, PEGA Preprocessor, SaleForce CRM, etc)
• Knowledge of Macess or other workflow systems (i.e. MS Project, SharePoint or any other time management system or project tracking tools)
• Experience with Visio
• Experience with Business Process modeling
• Experience with Cloud technology and services (AWS, Azure, GCP)

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $76,000 - $109,820

• All Other Locations (within approved locations): $67,600 - $100,555

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.