Technical Account Manager

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech‘s Service Operations unit is looking for a proactive and solution-oriented Technical Account Manager to join our team.

Job Description

Your influential mission. You will...

• Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle
• Ensure correct prioritization, overseeing the handling and efficient resolution of all licensee issues
• Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery
• Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs
• Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations
• Act as a licensee knowledge center within Playtech

Qualifications

Components for success. You...

• Are an excellent communicator with proficiency in spoken and written English
• Possess strong problem-solving skills with the ability to maintain progress in stressful work situations
• Excel at juggling multiple demands and prioritizing work according to defined goals
• Are well organized and self-managed and strive continuously to improve your work efficiency
• Have knowledge and experience with modern IT solutions and IT Services Management.

Thrive in a culture that values...

• A professional and fun team environment, where we offer you proper training and knowledge sharing
• Your personal and professional growth
• Variety – no day is the same
• An active lifestyle and provide you with a well-being package
• Work-life balance, flexibility
• Fun and engaging company events

Additional Information

SERVICE OPERATIONS UNIT 
The Service Operations unit aims to establish and maintain a balance between our customers' expectations and Playtech’s operational capabilities, advocate service management's best practices, and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business. A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees). 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.