Technical Account Manager

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world, and we aspire to make it safe and easy for companies to use data effectively. This all starts with our brilliant people. Those who want to make a lasting impact in all that they do will find a home at LiveRamp—an inclusive, collaborative environment where exceptional talent is nurtured, championed, and where people matter most. 

As a Technical Account Manager (TAM), you will provide exemplary technical service to LiveRamp’s most strategic customers to make them successful with the LiveRamp product suite. You will be the technical expert and trusted advisor to your customers, building strong relationships throughout their organization – from their delivery teams to their senior executives.

You will:

• Manage and own the overall success of technical workflows implemented for your customers to enable their campaign activation and measurement use cases. 

• Understand in-depth the technical configurations of your customers' LiveRamp workflows and continuously advise them on optimization strategies to drive additional business value from LiveRamp. 

• Provide technical and business context to internal teams when there is an issue related to your customers' configuration, convey what success looks like for your customers, and ideate on recommended solutions for your customers.

• Relay the impact of system issues or outages to your customers,  address all follow-up communications, and project manage technical needs associated. 

• Design and implement technical tests to improve the value that your customers derive from their LiveRamp products and to understand the impact of upcoming product changes to their workflows.

• Collaborate cross-functionally with teams like Product and Support to create customer-specific rollout plans for product updates and new product releases.

• Deliver required, unique customization in the platform on behalf of your customers, and work with Product & Engineering teams to move toward Product standardization.

• Understand all technical cost-to-serve elements (e.g. ticket volume, cloud costs, etc.) associated with your customers and define plans to improve upon these. 

• Provide ongoing education to your customers, addressing technical and product capabilities of LiveRamp’s product suite.

• Maintain comprehensive, internal technical documentation for your customers and provide regular runbook updates for your customers.

Your team will: 

Ensure the long term success of and growth of LiveRamp’s most strategic customers by helping them drive value using our product suite as well contributing to the future state of our products and services. 

About you: 

• 5+ years of experience in enterprise level client facing work.

• You are a stellar client relationship manager with a proven history of client success/engagement/upsell with both technical and non-technical stakeholders at every level of the organization.

• Communication excellence is a given. You understand client use cases and are an expert at bridging the gap between the Client, Operations, Product, and Engineering.

• Diligent, swift, and prompt, working as needed to always answer emails or calls — prioritization mastery and responsive to ever-morphing, high-impact, urgent requests from multiple clients across multiple channels including Slack, video conference, email, in-person visits, etc.

• SME of products, fluid at scoping pre and post sales solutions, while troubleshooting complex technical issues with technical teams simultaneously.

• Familiar with SQL and is comfortable building intermediate level queries and modifying more complex ones to analyze data.

• Familiar with command line / terminal environment and is comfortable handling / QAing / modifying customer data files.

• Working knowledge of Identity Resolution at the individual and household levels.

• Ability to learn technical concepts quickly and also teach these skills to others

• You thrive with independent work

• Remarkably driven and a stellar, organized multitasker.

Preferred Skills:

• Advertising technology, digital marketing, or publisher ad platform experience

The approximate annual base compensation range is $110,500 to $141,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.