Tech Support Specialist (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you! 

As a Technical Support Specialist, you will play a key role in managing and supporting various Live Operations Platforms, including Customer Relationship Management (CRM), Single Sign-On (SSO) systems, Voice Platforms, Chatbots, Quality Assurance (QA) tools, Learning Management Systems (LMS), Knowledge Base, and more.

THE JOURNEY

• Lead and support internal technical projects, such as migrating to new systems and implementing new tools.
• Troubleshoot and resolve technical issues efficiently to ensure seamless operations.
• Configure and optimize platform settings to improve performance and workflow.
• Collaborate with cross-functional teams to enhance system functionality and user experience.
• This role requires strong technical problem-solving skills, attention to detail, and the ability to work in a dynamic environment.

WHAT YOU WILL BRING TO THE RIDE

•  A strong passion for technology and a genuine interest in pursuing a career in technical support.
• A hunger for knowledge and a willingness to learn and develop new skills, even if you don't have prior experience in a technical support role. 
• A global understanding of technical concepts or relevant educational background in computer science, IT, or a related field would be beneficial. 
• Exceptional problem-solving skills, where no challenge is too small or too daunting for you to conquer. 
• A results-oriented mindset, with the ability to take initiative and drive towards achieving objectives. 
• Proficiency in English, enabling effective communication with internal teams, B2B users, and platform providers.
• An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!