Team Manager – Information Technology

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Are you a natural leader with a knack for inspiring technical teams?
Are you able to create dynamic team environments that are collaborative, productive, and positive?

At Alberta Blue Cross®, our Information Technology division plays a key role in the delivery of business services. Working in a hybrid work style and reporting to the Manager, the successful candidate will oversee operations management of critical business application(s) and services, providing leadership to team members to ensure excellence in service delivery.

WHAT YOU WILL DO:

Team Leadership and Development

• Lead a high-performing application development team of system analysts to deliver high-quality business solutions daily.
• Create an engaging and open work environment where employees feel supported, equipped, and trusted to do their best work.
• Train, mentor, and coach team members, under the direction of the manager, to build a workforce of the highest quality.
• Develop individualized employee career growth plans incorporating feedback, career aspirations, and training plans of team members.
• Encourage and support the wellness of team members.

Strategic Leadership and Operational Excellence

• Provide day-to-day operational management in the development, quality assurance, implementation, and maintenance of business applications to meet business goals, in close collaboration with Business Analyst (BA)/Quality Assurance(QA) Team Managers and other peers.
• Ensure service-level agreements are maintained at agreed-upon levels.
• Prepare work plans, estimates, set priorities, and allocate resources to work requests and projects in consultation with the manager.
• Ensure the team follows standards to meet both internal and external audit requirements.
• Ensure Systems Development Life Cycle best practices are followed.
• Identify opportunities for improvement and innovation in team processes and technology gaps and lead the team to optimize them for enhanced efficiency and performance.

Cross-team Collaboration and Communication

• Participate in major incident events on rotational basis and assist with resolution.
• Communicate effectively with all levels within the organization.
• Build and manage effective business stakeholder and vendor relationships by understanding related business strategy and managing expectations.

WHAT YOU WILL HAVE:

• A bachelor’s degree or diploma in Computer Science or related technical discipline is required.
• A minimum of three years of leadership experience in application development organization or team.
• Experience understanding customer/business requirements.
• A solid understanding and familiarity with all aspects of the System Development Life Cycle.
• Working knowledge of the Agile framework will be considered an asset.
• Working knowledge of ITIL and Project Management methodology will be considered an asset.
• Ability to collaborate with people and inspire them to do their best work every day.
• Effective prioritization of work and resources.
• Excellent communication skills with both technical and non-technical people.
• Ability to handle and manage change, personally, with your team, and with your business stakeholders.
• Ability to collaborate and lead in complex issue resolution and decision making.
• Strong people skills coupled with excellent written and verbal communication.
• Committed to providing exceptional care, thorough attention to detail, and the highest quality to both internal and external customers.
• Experience in developing individualized learning plans for team members, supporting their career growth and upskilling.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.