Systems Analyst-Technical Product Owner

The Systems Analyst (SA) plays a key role in bridging business needs and technical solutions within the IT environment. The SA is responsible for coordinating across all IT functions on behalf of the customer(s) to assist with, capturing business needs, developing roadmaps aligned cross-functional needs, and supporting product planning and delivery.

This individual must possess strong data management skills specific to Medicare and Medicaid healthcare with focuses on respective components of the data ecosystem and downstream integration processes. In collaboration with the IT Product Delivery Manager and IT Product Owner, the SA will work closely with leaders within the Business, Architecture and Infrastructure, Application Engineering, IT Data Domains, Analytics, and Quality Assurance teams to deliver and meet the needs of the customers.

The Systems Analyst should demonstrate an understanding of complex ideas, a forward-looking perspective, and be able to contribute to tactical decision-making processes. This role should practice attentive listening, and display empathy towards others' ideas and perspectives. Additionally, the SA is accountable for capturing information as it pertains to the customer and effectively communicating across the IT organization. The SA should perform all duties with a focus on quality of work, attention to detail and a high level of self-management and self-awareness.

Primary Responsibilities

• Analyze business requirements and translate them into technical solutions.
• Collaborate with cross-functional teams, including data analytics, engineering teams, and data domain teams, to drive business outcomes.
• Provide oversight and guidance on system design, testing, and implementation.
• Facilitate communication between IT and business teams to ensure alignment.
• Identify opportunities for system enhancements and process improvements.
• Support agile methodologies in project development and execution phases.
• Understand business and technical solutions being delivered by the team.
• Oversee the design and implementation of systems that support operational reporting, data and analytics.
• Manage and prioritize product backlogs in collaboration with both business and technology teams.
• Communicate with business product owners and product managers to answer questions on behalf of the technology teams to determine system requirements.
• Lead the team through the refinement of user stories, ensuring that the business value remains the focus and enabling the team to succeed through the management of actionable stories, helping to remove or illuminate any blockers to the Product Manager as they arise.
• Assist with facilitating and conducting sprint reviews and Agile demo meetings for product stakeholders.
• Contribute to the design and implementation of system test plans to ensure accuracy of an effective data product.
• Identify data quality issues having impacts to business and technical operations.

Specific Qualifications:

• Bachelor’s degree in computer science, Computer Applications, Information Technology, or 3-7 years related IT work experience preferred.
• Excellent communication and presentation skills, with the ability to convey complex technology concepts to non-technical stakeholders.
• Experience with ETL processes to build data jobs and automate processes.
• Proven experience in systems analysis and design within a complex IT environment.
• Medicare and Medicaid experience in data domains, data bases, and data modeling.
• Experience working as an Agile Product Owner/Scrum Master.
• Knowledge of Healthcare data concepts across Enrollment and Fulfillment, Billing and Reconciliation; Claims Intake, Adjudication and Encounters; Provider and Contracts, Finance, and Capitation.
• Preferred knowledge and skills in Teradata, SQL, Tableau, Databricks, AWS, Github, Oracle, TOAD, Dynatrace, ServiceNow, SSIS/SSRS, Informatica, ETL and Python.
• Experience with Excel, SharePoint, XML and Delimited Files.
• Experience with backlog management tools like Jira or Rally.
• Experience managing a backlog of items for data engineering and analytics teams.
• Strong understanding of data analytics, system integrations, and Agile methodologies
• Ability to lead and work with a team in a collaborative environment.
• Strong analytical and problem-solving skills. 
• Strong interpersonal and relationship-building skills.
• Strong documentation skills.
• Ability to adapt to shifting priorities, demands and timeline.
• Ability to effectively manage multiple initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 95,200 - 158,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.