Supervisor, PayOps & Products Operations (Expansion Region)

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are the pioneer team contributing to the exciting growth of Grab Cambodia and Myanmar, making everyday essential services more accessible to the masses, safely and securely.

Get to Know the Role

You will be responsible for planning and implementing continuous improvement in payment operations and the rollout of products for merchants and drivers across Myanmar and Cambodia. This role involves creating, maintaining, and implementing efficient operations processes for payments and upskilling. You will report to the Head, Transport & Operations (Myanmar) and work onsite in the Phnom Penh office in Cambodia.

The Critical Tasks You Will Perform

• You will work closely with regional teams to manage Transport and Deliveries products, monitor performance, and provide insights and recommendations.
• You will plan, set up, and process all manual and automatic payments for Transport and Deliveries partners and merchant partners.
• You will coordinate top-up campaigns by collaborating with vendors to support driver-partners.
• You will coordinate with the Regional Center of Excellence teams and manage third-party vendors to set up payment operations processes and ensure accuracy.
• You will oversee the performance of mini-GCs (Grab Centers) and track payout calculations.
• You will educate and train Grab merchant-partners about the latest product features through clear and engaging communication plans.

Qualifications

What Essential Skills You Will Need

• Minimum of 1 year's experience in a similar role in relevant fields
• Bachelor's degree or higher in relevant fields.
• High proficiency in written and spoken English and Burmese.
• Experience in managing payment operations and product rollout.
• Strong at analytics to monitor and provide insights on product performance.
• Familiarity with Salesforce and Power BI, along with payment processing tools.
• Effective collaboration skills to work with regional teams, vendors, and the Center of Excellence.
• Experience with setting up and maintaining payment processes.
• Capability to educate and train merchant-partners.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.