Supervisor - Document Administration (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

The Supervisor Document Administration is responsible for assisting the Manager Document Administration with daily oversight and management of the respective departmental sub-team(s) – Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.

• Team Lead - Document Administration Title

• Team Lead - Document Administration Collateral 

• Document Administration - Title Specialist II, III

• Document Administration - Collateral Specialist II, III

• Document Administration Specialist I

• Document Administration - Support Specialist I

• Provide leadership, support, and guidance to the team members of the assigned functional area.

• Organize workflow and ensure that employees understand their assigned duties and /or delegated tasks.

• Ensure all employees receive appropriate functional area training and education, including ongoing compliance training.

• Receive complaints/escalations from borrowers, clients, and other external customers. Take ownership of all issues (borrower, client, external customers, etc.) and follow through to resolution.

• Set goals for employee performance and deadlines that are in alignment with departmental and organizational goals. Monitor employee productivity and performance. Provide constructive feedback and coaching.

• Conduct regular performance reviews of vendors and custodians within assigned functional area(s), to ensure compliance with any/all service level agreements (SLAs).

• Ensure accurate and timely delivery of reporting from the respective functional area – internal, client, vendor, custodial, etc.

• Ensure accurate and timely communication of information received from upper management to employees and vice versa.

• Assist Manager Document Administration with regular updates to the Document Administration SharePoint site, along with corresponding Job Aids and Workflows, etc.

• Assist Manager Document Administration with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.

• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• High school diploma or equivalent, required.

• Associates or bachelor’s degree preferred.

• 6+ years’ experience in Document Administration in Mortgage Servicing or similar field.

• Prior year performance evaluation of 3.5 or better. (Internal candidates only)

• Direct Supervisor recommendation. (Internal candidates only)

• Intermediate to advanced knowledge of all Document Administration functions.

• Proven experience as a supervisor or other relevant leadership role.

• General mortgage servicing and mortgage document knowledge.

• General resource and pipeline management skills.

• Ability to handle confidential material in a professional, ethical manner.

• Strong borrower-facing communication skills.

• Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.

• Superior professional communication skills – written & verbal.

• Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.

• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.

• Ability to maintain a consistent teamwork mentality.

• Ability to learn and execute multiple job functions.

• Advanced knowledge of MS Office:  Word, Excel & Outlook   Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.

• Research & analytical skills to comprehend applicable state laws.

• Superior written and verbal communication and follow up skills as well as a strong sense of accountability. Technical writing experience helpful.

• Ability to multi-task and well organized.

• Entry level SQL skills preferred.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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