This role is based at our National Office in Fortaleza. An intermediate to advanced level of English is required.
Essa vaga é destinada para o nosso escritório em Fortaleza, CE. O candidato selecionado irá liderar uma equipe composta por 4 assistentes administrativos e 4 estagiários, reportando-se à gerente do Departamento. Além de supervisionar a equipe, este profissional ficará encarregado de avaliar relatórios, indicadores e implementar planos de ação para a área. É imprescindível possuir conhecimentos de inglês em nível intermediário ou avançado e habilidades intermediárias em Excel.
This supervisor provides tactical supervision to the sponsor donor support team to administer processes and activities servicing the sponsor-donor connection. She or he processes child sponsorship, child survival, leadership development and other significant field program communication resources. The primary purpose of this position is to provide full, daily supervision for assigned support and/or paraprofessional staff. This responsibility includes hiring, discipline, and termination, as well as, coaching, performance management, assigning, checking, and approving work to meet specific objectives. The incumbent will ensure completion of department responsibilities following established practices, organizational strategy, department guidelines, and within approved budget.
Responsibilities
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Provides leadership and development to direct reports. Works with staff to foster an environment of professional growth, in alignment with compassion’s strategies and objectives. Consult with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
- Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
- Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews. Supports continuous learning and development that enhances individual performance and organizational capability.
- Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews. Supports continuous learning and development that enhances individual performance and organizational capability.
- Monitors quality of documents and orders corrections of entry errors into the database for dispatching.
- Supervises the generation, organizing, recording, and tracking of child, mother-child unit and student information and correspondence documents.
- Working directly or in cooperation with appropriate staff, utilizes appropriate software and programs to lead the gathering of communication resources from the church partner to support major issues and projects.
- Oversees the production of electronic child information being entered into the child and sponsorship database and produces database reports and maintains computer files. Also oversees the review, approval or rejection of child information received. Often participates in other program support activities in support of partnership facilitators and church partners.
Language
- English - intermediate - advanced
Culture
- Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
Education
- Bachelor's Degree in a related field.
Experience
- Relevant experience in leadership, team management, dashboard development, reporting, and strategic planning.
Licenses and Certifications
- Certification from a nationally or internationally recognized organization in a related field.
*Equivalent education, training and/or certification may be substituted for experience and education shown above
Working Environment
Office – Standard Office Environment
Physical Demands
Sitting, standing, and/or walking for up to 8 hours per day
Travel Requirements
May be required to travel up to 10% of normal schedule
Top Skills
What We Do
Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name.
We are church-based: Compassion believes the Church is God’s chosen instrument to bring hope to a hurting world.
We believe the strategic placement of local churches makes them best suited to address the holistic needs of the children in their communities. And only they can effectively deliver the Jesus-based teaching and whole-life care that children in poverty deserve. Compassion partners with 8,000+ churches in 25 countries around the world to deliver our holistic child development program.
We are child-focused: Compassion’s ministry is focused on the individual child and his/her development. We offer this assistance irrespective of caste, creed, class or religion. At Compassion, we believe entire communities will feel the positive impact of our presence because what happens in the life of a child ripples throughout his or her environment.
We are Christ-centered: Jesus is the core of our ministry and his life and teachings shape our programs. They reflect the spiritual commitments of our staff. And they guide how we love people, respect communities and cooperate with nations.
We are committed to integrity: We hold ourselves to the highest professional and biblical principles in all aspects of our ministry and maintain the highest industry standards for our allocation of funds.
Compassion and Compassion International are registered trademarks of the United States government
