Staff Enablement Specialist

Job Description

We’re looking for a Staff Enablement Specialist to join Procore’s Product & Technology Team. Procore software solutions aim to improve the lives of everyone in construction and the people within Product & Technology are the driving force behind our innovative, top-rated global platform. We’re a customer-centric group that encompasses engineering, product, product design and data, security and business systems. 

In this Staff Enablement Specialist role, you’ll focus on Knowledge Management, Change Management and Training. You’ll partner with Product managers and engineers in developing and implementing knowledge and content management strategies to foster a culture of continuous learning and collaboration within the product and tech organization. Use your knowledge management, communication and change management skills to move our organization into our strategic future.

This position reports into the Director of Capability Development and will be based in our Austin, TX office. We’re looking for someone to join us immediately. Apply today to join our team of Groundbreakers. 

What you’ll do:

• Develop and implement knowledge management strategies to enhance information flow and collaboration. 

• Manage and organize the internal knowledge base to ensure that content is up-to-date, accurate, and easily accessible. 

• Facilitate the sharing of best practices and lessons learned among the team. 

• Lead change management best practices on org wide initiatives.

• Oversee the creation, organization, and maintenance of technical content. 

• Collaborate with technical team members to identify content needs and gaps. 

• Regularly review and update content to ensure its relevance and accuracy.

• Promote a culture of knowledge sharing and continuous learning within the product and tech organization. 

• Coordinate training sessions and workshops to enhance skills in developing and maintaining a knowledge base that meets individual team needs. 

• Work closely with the capability development team to develop the knowledge necessary to reinforce all technical learning programs.

What we’re looking for: 

• 3+ years of enterprise or division-wide knowledge management experience.

• Knowledge management certification. Preferably KCS Fundamentals v.6.

• Proven experience in knowledge management, preferably within the tech industry.

• Excellent organizational and project management skills.

• Strong communication and collaboration skills.

• Ability to work effectively with technical teams and understand their information needs.

Additional Information

Base Pay Range $114,400 - $157,300. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.