Sr Technical Program Manager, Atlassian Systems

*Must reside in BC, QC, or ON

Everbridge is looking for a Senior Technical Program Manager, Atlassian Systems to drive strategic initiatives and administer our Atlassian system. This hybrid role blends technical experience in Atlassian administration (50%) with program management/operations (50%). Your scripting expertise and curiosity drive you to excel and thrive in handling various Atlassian administration scenarios. You are strong in your interpersonal skills as you will be working with other functions to enable and support our technology teams.

This opportunity requires working across US time zones and non-business hours for maintenance and upgrades.

What you'll do:

• Collaborate and build relationships across the organization, bridge gaps between teams, and successfully influence without authority.
• Work hands-on with all teams and leadership to optimize cross-functional team processes, often working with ambiguity to drive results.
• Partner with engineering, product management, and other internal stakeholders to encourage seamless collaboration among these teams.
• Be the subject matter expert for Jira and Confluence (cloud) and associated plugins and tools.
• Manage all aspects of Atlassian tooling, including workflows, screen schemes, automation, JQL, reporting, permissions, add-ons, and integrations.
• Using your strong Agile Scrum knowledge, understand stakeholder use cases and determine ways to optimize and improve setup and workflows.
• Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications.
• Investigate and troubleshoot user reported issues with Atlassian.
• Create and maintain documentation on internal Atlassian product configurations, automation, and processes.

What you'll bring:

• 5+ years experience as a seasoned Jira user who has used scripts and tools to automate and enable yourself, or as a hands-on Atlassian administrator.
• At least 3+ years experience managing complex programs.
• Bachelor’s degree in Computer Science or a related technical role or equivalent experience.
• Strong scripting experience working with APIs and Atlassian tools (e.g., Script Runner and Automation for Jira etc.)
• Experience with Python, SQL and REST APIs.
• Strong background in Agile Scrum, Kanban, and various Agile methodologies.
• Ability to prioritize and work independently to ensure timely resolution of issues.
• A forward-looking attitude for troubleshooting, future state planning, and best practices.
• Ability to anticipate challenges, analyze root causes, and implement solutions that benefit both users and system maintainability

Bonus If:

• You have dabbled with programming languages (eg. Java, C#, JavaScript, etc).
• You can convey concepts and considerations to non-experts and experts alike.

The reasonably estimated salary for this role at Everbridge ranges from $110,000 - $150,00 CAD and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best-in-class, comprehensive and inclusive employee benefits for this role including healthcare, dental care, mental health benefits, disability income benefits, life and AD&D insurance, retirement savings plan with employer match, and paid time off.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.

- Management of cash, company funds, or other valuable assets.

- Work in environments requiring heightened security measures.

- Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.