Sr Program Manager, Worldwide Operations

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are seeking an experienced Sr. Program Manager, Worldwide Operations to oversee and drive the successful execution of complex projects within our Supply Chain Operations, Quote to Bill (Q2B), and Salesforce.com (SFDC) environments. This role will require a strong understanding of supply chain processes, order management, logistics, and Salesforce CRM to deliver end-to-end solutions that enhance efficiency, streamline workflows, and improve customer satisfaction. The ideal candidate will be a strategic thinker with hands-on experience in managing cross-functional projects, implementing system integrations, and optimizing business processes.

Your Impact

• Project Leadership & Management: Lead cross-functional project teams, manage timelines, resources, budgets, and scope for initiatives related to Supply Chain Operations and Order to Cash processes.

• End-to-End Supply Chain Management: Oversee key projects aimed at improving Supply Chain processes, including procurement, inventory management, order fulfillment, shipping, and returns.

• Quote to Bill Optimization: Manage Q2B projects focused on optimizing processes from order entry through invoicing, ensuring smooth integration across various systems, including SFDC and SAP.

• Salesforce.com (SFDC) Implementation & Integration: Lead projects involving the implementation, customization, and optimization of Salesforce.com supporting operational teams, ensuring seamless data flow and alignment with Quote to Bill (Q2B) processes.

• Stakeholder Engagement: Collaborate with senior leadership, business stakeholders, IT, and external partners to define project scope, deliverables, and priorities. Communicate project status and issues effectively to stakeholders.

• Risk Management: Proactively identify and mitigate project risks, ensuring that project timelines, budgets, and quality standards are met.

• Continuous Improvement: Drive ongoing improvement initiatives to optimize workflows, reduce bottlenecks, and enhance the efficiency of supply chain and order management processes.

• Reporting & Documentation: Develop and maintain comprehensive project documentation, including project plans, status reports, post-implementation reviews, and lessons learned.

Qualifications

Your Experience 

• Minimum of 5-7 years of project management experience in Supply Chain Operations, Quote to Bill, and/or Salesforce.com, with a proven track record of successfully managing and delivering large-scale projects.

• Strong understanding of Quote to Bill (Q2B) processes, including order management, third party fulfillment, returns, and invoicing, 

• Experience with Salesforce.com implementation and integration, including knowledge of Salesforce CPQ (Configure, Price, Quote) with hardware and SaaS products.

• Experience working with ERP systems such as SAP, Oracle, or other supply chain and financial management platforms.

• Strong project management skills, with expertise in Agile methodologies.

• Expertise in Supply Chain Management processes, including planning, inventory management, direct supplier procurement, order fulfillment, and logistics.

• Solid understanding of system integration and the ability to manage complex technical projects with multiple dependencies.

• Excellent communication, interpersonal, and leadership skills, with the ability to collaborate with cross-functional teams.

• Proficient in project management software (e.g., Jira, Asana, etc.), and Google Suite products.

• PMP (Project Management Professional) or equivalent certification a plus!

• Salesforce Administrator or Salesforce Certified Consultant a plus!

Additional Information

The Team

Our team plays a pivotal role in shaping the efficiency and success of the WW Operations team by optimizing operations, streamlining processes, and implementing cutting-edge technology solutions that drive productivity. We are dedicated to identifying and addressing operational gaps, automating tasks to reduce manual effort, and managing a diverse project portfolio that aligns with the company's strategic goals. The work we do has a direct impact on the organization's overall performance, enabling all teams to operate more effectively and collaboratively. People love being part of this team because of the dynamic environment, where innovation thrives, and every member’s contribution leads to tangible results. It’s a place where you can see the difference you make every day while working alongside passionate, forward-thinking individuals who are committed to excellence and continuous improvement. We work hard, but we play hard too!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $106000 - $172500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.