Sr Performance Test Engineer

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.About UshurIUshur XOSlUshur GenA I

The Role and Responsibilities

• Perform Scalability and Performance Testing to document the baseline numbers for the release
• Publish Trend reports, and provide insights into the current state of performance of the system
• Identify the system limits for every release and any behavioral changes in the product w.r.t product/feature performance
• Assist Customer Success / Solution Engineering Teams in deriving appropriate performance numbers for the customer deployments, assist in resolving any escalations arising out of performance issues of the product
• Collaborate with SysArch, Engineering, QA, Data Science, DevOps and Customer Success team(s) 
• Collaborate with product architect/feature owners to identify NFR (Non-Functional Requirements) during the early stages of feature definition 
• Self-driven, passionate, and constantly researching and suggesting the latest technologies

Qualifications

• Strong Software development fundamentals, architecture and problem-solving skills 
• Proficient with one or more Java/Python/JavaScript/Shell scripts and similar languages with solid scripting experience to build some quick tools to assist in performance testing
• Good understanding of Performance testing and tools like JMeter, , Locust framework, K6 /Gatling or any other equivalent performance test tools
• Good understanding of Monitoring tools such as Zabbix / Kibana /Graffana dashboards etc.
• Experience working in Cloud-based (Linux/CentOS) environment and debugging skills related to performance testing issues like memory and CPU bottlenecks, multithreading etc.,
• Good understanding of Dockers/Kubernetes, Microservices Architecture
• Excellent communication, documentation, strong organizational, and interpersonal skills and attention to detail 
• Passionate about keeping the product’s quality bar at an extremely high level at all times 
• Ability to work in a fast-paced agile work environment 
• Exposure to defect management tools like JIRA 
• Engineering degree in a related field

Nice-to-haves

• Exposure to Cloud (AWS) based SaaS platforms 
• Good understanding of the agile methodology and software development and test life cycle
• Certifications in Performance Test Engineering
• Experience delivering Tech Talks / Webinars with inteam/organization (not KT sessions)

Benefits

• Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work! 
• Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! 
• Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Day (aka a day off to care for yourself) and more!
• Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office
• Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.
• Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.

Why join us?

• We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.